From the outside, the hotel looks lovely and inviting, however, when we opened the door to room 204, ‘The Snug’, the stench of damp hit us before we even stepped in and in fact we didn’t even bother going in. The staff at reception did apologise. Our second room, 109 did not smell but the carpet was so dirty that I placed a towel on it to get from the bed to the bathroom and the carpet had a burn ironed mark…you could see the exact shape of the iron! The plug for the bathroom sink was dirty as well as the bathtub one. The foam pillows were like bricks and the mattress was saggy. The gap under the door was so wide that the light came through like a strong nightlight. The room view was literally a brick wall and the cold air came through the window so badly that we put on the oil heater! The PAT test on the heater was 2021 and therefore out of service test date…potentially unsafe! Mirror light didn’t work. The heated towel rail didn’t work.
Breakfast was poor. The fried eggs tasted like old veg oil and the hashbrown made the McDonalds version seem gourmet! The grilled tomatoes tasted of washing up liquid! I have never wanted to leave a hotel faster! Had we not arrived at 10pm, we would have tried to find another hotel. It’s hard to believe that it’s a wedding location!
We did like the cool rattan tissue cover box though!
