Entrance barrier to car park was broken. Bug found in bath. Heating wasn't working - replacement one offered would have done well to heat the inside of my car, let alone a hotel room. Booked an Executive Room for our Anniversary in which was no different to a normal room, maybe more floor space? No towels or robes for use of Spa. Faulty key to room. The staff however were extremely helpful but felt bad for them as we had so many issues!
William
William (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
Quiet but basic
Quite a basic option for accommodation. Unfortunately the sofa bed our daughter was sleeping in was stained and when we complained we were offered towels to cover it with which personally I didn’t feel was a satisfactory solution.
The towels also had a really odd smell, as did the shower gel / hand wash provided so it was hard to feel ‘clean’ whilst there.
The room was lovely and quiet though which was a bonus
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
Disappointing
Was very disappointed in this hotel. We arrived at 2:45 to be told check-in wasn’t until three which I thought okay that’s fine then the room was not ready until 345 so we had 45 minutes of sitting doing nothing. There was no apology for the room, not being ready or anything That was a bit of a funky smell in the restaurant when we first walked in smell a bit like damn when we got to the room the room was nice. We spent the first night there when we run the bath. The water was green and had bits of sand or something in there was also bugs in the bedroom. They moved us to a different room which when we tried running hot water it was just warm overall, the day wasn’t the best sadly for the price that we paid I was disappointed. We did try and use the spa as much as we could and I noticed there was a nappy on the floor from the Monday until the Tuesday evening so I’m a little bit concerned about the hygiene and cleanliness of this hotel
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Phillip
Phillip (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Phillip
Phillip (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Robyn
Robyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Mate
Mate (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Naomi
Naomi (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
Room was clean , bathroom could do with upgrade.
No milk in room now to make a cup of tea.
Anna
Anna (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Richard
Richard (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Nice hotel
The hotel as nice and clean but furnitures are little bit old. Pool was great, we had great time. Hotel stuffs are kind, friendly and helpfull. We are happy and would stay again.
Fuat
Fuat (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Bahareh
Bahareh (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Shami
Shami (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Derya
Derya (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
Not the best of stays
Our stay was okay, bed and pillows uncomfortable, tv turned off every 30 minutes, on site pub no table service
Stephanie
Stephanie (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月16日
Pay the ridiculous amount for flexibility!!!!
We had booked a night away as a treat for our children, unfortunately West Wales was issued with a red weather warning on our day of travel, sometjing i have never seen before! I called the hotel to explain that we wouldnt be travelling the 200 miles during the storm for the safety of our family, they said that they would happily change the dates of our booking but i would have to request this through Hotels.com, i have had numerous phone calls and emails with both the Novotel and Hotels.com and they have now said that there is nothing they can do and we loose the £400 it cost for our two rooms, we're devastated as we just didnt have the extra £50 to pay for flexibility and had every intention of taking the trip until Storm Darrah arrived. I would definitely book a hotel directly in future and would choose one who chose to help their traveller's rather than leave them devastated for putting the safety of their family first!
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Spot on
It’s a lovely hotel, very clean good gym and pool nice breakfast too
Dave
Dave (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Great
Was great, such a shame about the parking cost (£10) otherwise woukd have been perfect