I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2021年8月4日
A great stay
Excellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
Wei
Wei (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年7月31日
Excellent hotel.
Apart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
Wei
Wei (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年11月17日
Really good location and great facilities!
Victor
Victor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年11月17日
Really good location and new facilities!
Victor
Victor (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年7月14日
We love it
It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2020年7月1日
A lovely stay in a lovely place!
An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely.
The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available.
The gym and pool was high specced and clean.
All in all, a lovely stay and we look forward to coming back.
REBEKAH
REBEKAH (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019年12月26日
Very pleased with our stay
Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2019年11月17日
Great service, relatively quiet hotel
Everything seemed new, though carpet looks like it needs a steam clean.
Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.