We found a bed bug in the morning. I took a picture and video and had it confirmed by a friend that works for the health department. When I told the front desk they were dismissive at best and rude at worst. They canceled my reservation for the second night but would not refund the bug infested night I stayed there because it was through a 3rd party. They insisted their “engineer” aka maintenance worker found no infestation. However, I was easily able to find a complaint on line as recent as September 2024. They were also treated in the same manner. I filed a complaint with corporate Marriot, so we will see if they do any better!
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Gerald
Gerald (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Curtis
Curtis (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
Joel
Joel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 7 日
Shannon
Shannon (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 30 日
Nathan
Nathan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 29 日
Its a maze to get to your room. The food was great
Lucy
Lucy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 27 日
Todd
Todd (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 26 日
Zuleyka
Zuleyka (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 20 日
The front desk service was extremely polite and accommodating to my needs.
Frances
Frances (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 14 日
Lorrein
Lorrein (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 13 日
Excellent stay!
I decided to stay for the weekend with my 5 year old just to get away from the norm. I did not expect my stay to be as amazing as it was. Staff was so amazing and I especially want to thank the front desk manager a wonderful latina that helped with my identification needs. I even extended my stay because I felt so relaxed. There was just one staff member that gave me a little anxiety and that was the Asian lady during breakfast time. She was a bit much!
Lorrein
Lorrein (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 13 日
Charles
Charles (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 12 日
Melissa
Melissa (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 12 日
Emergency stay
Staff at front desk could be more friendly and smile. They could also be more knowledgeable and off the cell phone. With the exception of a lady named Donna at the front desk was very kind, courteous and helpful.
Charles
Charles (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Alinne
Alinne (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Decent
Very comfortable bed. Too bad the hot tub wasn’t working. Hotel needs an up grade.
Joline
Joline (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 17 日
HORRIBLE
It was a nightmare! The hot tub was drained, even though we called ahead of time to ensure that it was functioning. This was a deciding factor for choosing the Trumull Marriot. The pool was supposed to be open until 11:00 pm. It was closed at 9:45 p.m. The front desk ladies were rude and sarcastic. Marissa hung up on us - Vanessa treated us like incompetents - Horrific. The breakfast was mediocore at best. The beds were far from comfortable and the bathroom toilet and sink were dirty. There was soap scum in the shower. No compensation - no apologies - DO NOT waste your money on this rat hole.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Good.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 9 日
Douglas
Douglas (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 4 日
Not clean
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 4 日
Older and you can tell
Hotel is old. No microwave in room. Breakfast is pricey.