2/10 欠佳
2025 年 12 月 16 日
I booked my stay there from december 8 to December 12th. I got the confirmation number and email to confirm my booking. I called the 4th of december and spoke to someone. They told me that the booking is fine and should not be a problem. I landed in Libreville and I drove to the hotel on the 8th of december at night. I was in chock and surprise by the reception and other people there to tell me that they do not have my name and they do not have any other room available.
I did not even get to have an apology or better explanation from these people.
The situation was so unresposnsible, unprofessionnal, not wise, not ethical and not respecting the agreement that you have with the booking websites.
I made a complain and I heard that this hotel is custom to have left people out even when they have a booking in place.
Hotel.com, expedia all the platform should seriously considering reduced the visibility of this hotel location because they put more priority with people coming in person than someone who has a booking for days or weeks.
I was extremely disapointed by the welcome and the outcome of the situation because they did not offer anything else to me than just the hotel is full, basically go find yourself another place to stay.
FREEDY
FREEDY (6 晚商務旅程)
Hotels.com 真實旅客評價
