I've traveled extensively and can confidently say this hotel stands out as the worst I've ever experienced. After a long day of travel, we arrived at 14:25 and politely requested to check in, only to be met with rudeness from the reception staff. We waited until 15:00, and it was only after we voiced our concerns again that we were handed off to a much friendlier colleague.
Despite paying over £400 for a standard room over two nights, our experience was far from satisfactory. We were shocked to see that the average wait time to check in exceeded an hour, indicating a complete lack of concern from the staff.
The hotel's condition was appalling, reminiscent of a cheap, rundown B&B. It felt tired, dirty, and neglected. Just walking past the restaurant was off-putting, and we didn't have the courage to order food during our stay.
I've stayed in hostels that offer far better standards. Our bedroom was in dismal shape—mold everywhere, peeling silicone, a blocked toilet, and poor shower pressure. The carpet was so filthy that we could see bugs crawling around.
We left feeling grimy and eager to get home for a proper wash. The manager should be embarrassed by these conditions, but it seems they prioritise profit over customer satisfaction and that’s just the way it is, the mistake is booking this hotel, expecting the place to match the price, please remember it is Edinburgh.