The sprinkler head in our room was so loose for so long it had been stuffed with toilet paper by other guests to stop it from rattlling all night. The guide on the TV showed no information and the website was so archaic you couldn't even read it.
Even though it says it offered room service we were told they didn't.
Our room was cleaned only once even though we were there for multiple days. That rule is absolutely ridiculous since we use more and need it more.
The staff was rude to a lot of different people as witnessed on multiple occasions. From almost chasing someone down for a beer in the pool area, to telling others they couldn't check in early and then getting rude with them when they were frustrated.
We won't be staying there again.
Sian
Sian (4 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月26日
Nice but not worth price
Let’s see. Went to check in and the price was different than what was online. When checking in a lady was complaining about her bathroom being clogged up and waiting. When getting up to our room it was nice. When I went to wash my face the sink took forever to drain.
Went to have dinner in the hotel restaurant and first it took forever to be seated. When getting our food they left our other dish in the kitchen and then brought out 4 individual pieces of asparagus…..
walking throughout the hotel they had water leaking under a door. For the price it shouldn’t have been that way. Our room we didn’t have a remote for the tv and when we did get a remote we couldn’t even get a tv channel line up. So it’s a no go on returning unless the remodel is fixing every thing including the plumbing and service
Becky
Becky (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月26日
Garwin
Garwin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
The people were friendly and helpful! The free breakfast was amazing! We truly enjoyed our stay!
Chad
Chad (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月23日
Little hiccup but great staff
The staff was amazing and the GM very attentive. We had some issues with the TV in our room and although it didn't get fixed while we were there, I felt the staff did all they could and were gracious. We plan on staying again in the future.
Amee
Amee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Amine
Amine (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Chris
Chris (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月21日
Tv did not work
Called front desk and about 20 minutes later someone from engineering team showed up and try to reset the TV but couldn’t. He didn’t know what to do
Mahmoud
Mahmoud (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Overall a good experience. Easy access
Rebecca
Rebecca (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Chad
Chad (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Rayana
Rayana (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Guest services
Only two concerns parking lot was slippery it had not been treated. Property this large needs needs more then two valet carts!!!
Gwendolyn
Gwendolyn (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Matthew
Matthew (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Will stay here again in the near future. Beautiful place.
Teri
Teri (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月9日
Pool was closed, but they did refund it stay
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月6日
Decent
The staff was great. They were doing some remodeling, so a little mess was to be expected. Only complaints I have is that the TV in the bedroom wouldn't get any channels and the safe was locked when we got there and no one knew how to get it open, so we didn't have use of it and we prefer to lockup certain items when we are traveling. All in all was a decent stay with very nice staff.
Keith
Keith (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
cable tv
Our room was fabulous except the tv in the living area and the bedroom was inoperable. After 1 evening of no tv we had to switch rooms in the middle of our stay.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Kacie
Kacie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Great stay
Had a great experience at the embassy. They have by far the best hotel breakfast. Also loved the complementary drinks comped with your room. If your afraid of heights probably not the best choice.
Jennie
Jennie (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Good and Bad
Check-in experience was a little disappointing with the staff not explaining what was being charged. I had to ask before she explained. Manager's reception was fantastic! Good food and drink and service. Room condition was disappointing: microwave plate was missing, toilet seat was loose, bath tub didn't drain well. What was worse was we could hear children running upstairs when we were trying to sleep. Breakfast was good, and so was the check-out experience.