2/10 欠佳
2025 年 11 月 5 日
Hot tub out of service, same as pool . When told that these 2 accomodations is what also drew me to reserve room the receptionist said well it is out of service but if you want you can use it. Knowing it wasn't allowed. Of coarse grandchildren did and water was way to cold. Not useable. The lady at front desk approached my 16 yr old grandson asking him if he had connection on getting weed for her. We also came back to our room from an outing and are room door was open. Someone with key card had to of done it which would have only been one of the staffs. And of coarse that was denied. It was noticeably opened. Anyone could have just walked in. We made sure the door to our RM was secured before leaving. No one on that staff ever came to us asking if we needed cleaned linen or towels. I had to ask for them and toilet tissue. No providing of room service or asked if we would like room service cleaning while during or stay. I reserved this RM for my daughter and grandchildren. When I went to visit them, I have a service dog, the lady on the phone, when I put in complaints tells me that my dog was not allowed and was not on reservation. Of coarse not, the stay was for once again my Daughter and grandchildren. I explained to her about my dog was my service dog and she told me still it wasn't allowed and that because of me bringing it to the room while on a visit with them it would possibly taken off my card off 500.00. No call backs from owner.
Kayla
Kayla (3 晚家庭旅程)
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