阿弗雷德住宿加菲爾德酒店 - 克里夫蘭

The location of this apartment is extremely ideal, however there were issues from check in to check out. While checking in, we were “greeted” by an extremely rude security guard who worked at the property. In all of the notifications received prior to our stay, it never mentioned checking in with anyone upon arrival. Our encounter with this security guard began with him telling us he was there for the residents, not guests for the weekend, scolding us about the number of occupants allowed in our room and generally speaking down to us when explaining how to use our room key. The apartment was clean, with the exception of the showers in the bathrooms that did not appear to have been cleaned - hair from prior guests was found on the shower walls and shelves. The kitchen was partially stocked, however did not provide coffee filters, any metal baking pans for the oven, or serving bowls. We also were only provided one small trash bag in the kitchen. I contacted customer service for more trash bags. They stated someone would be bringing them Saturday, and we never received them. Lastly, the furniture in the living area is very uncomfortable and there was not enough seating for the 4 of us who stayed. Had there been 6 (maximum amount of people allowed) half of the group would have had to sit on the floor.

The location is great, it’s walking distance to a lot of restaurants, bars, and things to do. The size the the apartment was huge. However the cleanliness of the place was disappointing. We paid a huge cleaning fee and the shower wasn’t clean, there was dust everywhere, the bed had no fitted sheet, the sheets and comforter had stains on them, the pillows had hair that wasn’t ours upon our arrival. It literally looked like no one had washed the bedding at all in between guests.

Had a wonderful stay.

Beautiful place to stay. Only complaint is the fire alarm battery was dead in my bedroom and it kept beeping all night.

Two story apartment was awkward with spiral staircase, had to take elevator to one floor above to unload luggage, Place was new and clean, could use hooks in bathrooms for shower towels and clothing