While my stay at the Four Points was brief, it was a very pleasant experience notable for the excellent service by the friendly and helpful staff. They were quick to help me resolve any issues, and were extremely friendly and easy to get along with. The room was very comfortable, and the view was amazing. The art gallery in the lobby was a nice touch. My only complaint with the room was the lack of any traditional wifi, but I could've missed something. The 24/7 Airport shuttle came in VERY handy. While I didn't get to try it myself, my friends very much enjoyed the breakfast. I would highly recommend staying here! I wish I could've stayed longer.
Matthew
Matthew (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月4日
Nice staff, but unheated pool
The staff was very friendly. Unfortunately, the inside pool was unheated. My kids had been talking about swimming for the entire 3 hour car ride to this hotel, so we took a very cold swim which wasn't ideal. Several other families came to the pool and were also disappointed. It was like ice water!
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Niccole
Niccole (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Jamier
Jamier (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Kid-friendly
I took my son to Charleston on the train. We stayed at this hotel that was across the river from the train station. The shuttle picked us up. The staff were very friendly and accomotating! They gave us a river view room. We swam in the pool. The downtown location was very convenient. The shuttle took us around town to the museum and ballpark. The restaurant's food was good and came out quick. I will definitely stay again when in Charleston.
Autumn
Autumn (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月24日
Alex
Alex (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月8日
No EV charger
The Hotels.com cleared indicated an onsite EV charger and there was none. This created a big problem for my quick visit to Charleston, WV. The city as whole does not have significant EV infrastructure, not being able to charge overnight at the hotel. Created an undue hardship!!
Lawrence
Lawrence (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
Dawn
Dawn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Everything was wonderful
Louis
Louis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
I loved the staff awesome place
Daniel
Daniel (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月16日
Sean
Sean (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Edward
Edward (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Great place!
April
April (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月5日
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
Kourtney
Kourtney (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月3日
Big promises, Couldn’t deliver.
Hotel advertises courtesy transportation to and from the airport. We were told that they were operating on restricted hours due to the season. Hotel had a Medical convention and a huge concert next-door and they were operating near capacity with no shuttle service when needed most.
Courtesy coffee was empty at 9 o’clock in the morning and was told they’re not making any more.
Chad
Chad (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Bed
My mattress was lumpy but everything else was good
Kathy
Kathy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Very clean and comfortable.
Christine
Christine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Across the street from river park and pavilion
Howard
Howard (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
Good experience
Vincent
Vincent (1 晚商務旅程)
Orbitz 真實旅客評價
10/10 完美
2024年10月28日
Easy check in process. Front desk staff very helpful.
Robert
Robert (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月28日
Went here for a wedding. First thing I noticed was the sewage smell. It permiated throughout the lobby and of course into the elevator. You get into the room there is not enough towels or toilet paper for a 2 night stay. The room smelled moldy so my allergies kicked in on overdrive. We asked for a view, we get a parking lot view, which of course we had to close our blinds because people can see in. The room was too dark even with all the lights on. We asked for a shuttle to the wedding, no one was available. Then we asked to be picked up at the wedding no one showed. The Embassy Suites shuttle driver was nice enough to drive us back to the hotel after the event. Shelby was extremely nice and accommodating. Thank you Shelby.