This was one of the worst hotel experiences I’ve had. Last night, I told the desk assistant that I needed to leave early due to a family emergency and asked if I would get a refund. She told me yes. The next morning, not only did the hotel refuse to refund me, but while my family and I were eating breakfast, a staff member stared at us the entire time, making us feel extremely uncomfortable and unwelcome.
As a Black family, it felt like we were being singled out, which is completely unacceptable. Between being misled about the refund and being made to feel uncomfortable during breakfast, I will never return to this hotel and do not recommend it to anyone.