Check in and check out was simple and quick, and staff was friendly and helpful. The only complaint is that 2/4 elevators were down so it took forever to get where we needed to go each time.
Kaitlyn
Kaitlyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月22日
Emanuel
Emanuel (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月18日
Extremely impolite front desk
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
TERRIBLE CHECK IN AT THE HYATT -RUINED MY STAY
Terrible check-in experience. Usually trying hotels chains I am not a member to see if I can do better than Hilton and IHG as a high mileage business traveler. And booking manager. I just never expected that the experience of checking in could be traumatic at any hotel. This was.
Had to call Hyatt customer service to be able to check in at the hotel. Because their hotel employee refused my reservation saying that I didn't have a reservation because of my compounded last name. He refused to talk to the agent on the phone saying that was a me problem. Etc. Finally after speaking to Hyatt they were able to independently get in touch with the property so I could check in after a 6.5 hour drive. Never not even at a confort inn on the road have I encountered this level of treatment and rudeness from a hotel employee. Train your people. Never again Hyatt! Your follow up was not there either.
Mily
Mily (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Tabitha
Tabitha (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Corey
Corey (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
Disappointing
We went for the weekend. We were in the valet line for over 30 minutes. We couldn’t even pull into the property. That was just the start. Took over 10 minutes every time we needed to use the elevator which was at least 3-4 times a day. Once in the elevator you had to have a key to choose a room button. If you wanted to go to another floor to visit a friend they had to go down to the lobby because they could only press there floor and you could only press your own floor with your key. It was annoying so have a key for the elevator fine but who cares what floor you go to? You can use the stairs for any floor anyway so it doesn’t make sense. You can’t turn on air in the room lower than 69 which just makes the room so still. I’m always hot so this was frustrating. Starbucks was out of all the frink mixes inside the hotel. But the worst thing of all is that there were kids running the halls and stairs nonstop. It was so loud. There is an atrium are so if you are on rooms 5 and below which we were, get ready for loud as can be nights until at least 11. It was heartbreaking because it wasn’t worth the money even though it was clean, smelled nice, etc.
Stacey
Stacey (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Great hotel. Clean rooms. Great view.
Zane
Zane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Very clean room and friendly staff
Nicole
Nicole (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Diane
Diane (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Charles
Charles (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Just a one night stay, but they worked with a mistake in booking that I made. Very appreciative of this as I was there for surgery the next day. So thank for your cooperation.
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Edison
Edison (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Chad
Chad (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月22日
Oluwafikunayo
Oluwafikunayo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
A little shabby around the edges
Facility was a little dated and shabby around the edges. Light came through worn spots in the curtains. Bathroom sink had a crack through the middle of it. Entrances to the hotel showed holes above the door where the branding had been changed. Seemed like the property had former glory days.
I liked the glass elevator rising through the lobby to provide an outside view.
William
William (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Amazing Customer Service
Customer service was AMAZING!!! The best I have received in a long time. I usually take my bags to the room but the bell hops were all amazing making sure I had assistance getting bags to my room. Front desk, Rose was a sweetheart made sure I had extra towel and wash clothes brought to my room and she was just overall pleasant to speak with! Amazing job Hyatt….if I’m ever in Baltimore I know where I’m staying