The hotel itself was clean and in a great location, but service was terrible! We were unable to get new keys are ours lost their calibration because we were told that "the hotel was low on keys" in addition, we were unable to obtain new and dry bath towels as we were also told that "the hotel has a shortage of towels". this was unacceptable as a hotel should provide these basic amenities. The hotel phone also did not connect to front desk or room service at all and we were unable to get ahold of a regular person.
Jiovanny
Jiovanny (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Rodney
Rodney (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月18日
jeremiah
jeremiah (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月7日
jeremiah
jeremiah (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
The property and staff are awesome but the area that the hotel is located looks a bit sketchy, to be fair most of Houston looks like that because of the homeless problem.