I reserved a room weeks in advance and called the day of to confirm i was checking in late. I was told that it was fine and that i would need to call a number to wake up the night attendant. When i did so i could hear the lobby phones ringing but no one got it. I called four times. Finally called corporate to see if they can let me in the building and after a 15 minute wait i was told that they gave my resevation away. They claimed they tried to call me three times but i had no missed calls and had fine service the entire trip. I drove seven hours to find an empty lobby, my reservation had been given away on false pretenses, and i had to put $300 to stay at another hotel i found after DRIVING AROUND FOR ANOTHER HOUR. What is the point of making a reservation AND confirming a late check in if you are going to give it away and go back on your end of the deal anyway. This is a horribly run company. I will not book with them again and i will make sure as many people as possible abandon this company for actual quality, trustworthiness, and professionalism. Absolutely pathetic experience.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月19日
I had to slp in my car because no one was there for me to check in and it say I can check in anytime after 3pm
Makisha
Makisha (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月12日
Noone came to the front desk for hours.
Cherelle
Cherelle (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月7日
John
John (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Robin
Robin (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Jamell
Jamell (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Horrible service
Got there and even though we had made a reservation they did not have a room for us. They still charged me for a room!!! Do not recommend staying here
Rachel
Rachel (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月4日
Not pleasant
Kevin
Kevin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
rebecca
rebecca (7 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
Bruce
Bruce (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月30日
Seen to many roaches and nats in my room
Larry
Larry (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月30日
Our stay in this hotel was awful, first the card reader to open the door didn’t work we went to front desk and get a new one and the lady said “omg i thought they already fix it” then we enter to the room and all the appliances were dirty there was bugs everywhere and in the shower and 2 dead bugs under my pillow!!! The tv didn’t work either and the sheet has all stains. I would not recommend this hotel at all. DO NOT GO THERE
Nicholas
Nicholas (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月30日
Shenaye
Shenaye (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月30日
Aaron
Aaron (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月24日
This property was horrible it had roaches and I was told I’d get a refund in a few days after my stay which of course did not happen
Kimberlain
Kimberlain (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月22日
This place has roaches and no 24 hour front desk service so you can’t even report this to anyone to get a new room or refund!
Essence Nelson-
Essence Nelson- (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Brigette
Brigette (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Benoit
Benoit (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月12日
Chester
Chester (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月10日
Did not actually sleep there after looking at the room. Did not want to risk bed bugs.Check-in was very difficult after hours and almost didn't happen. Checkout and stay cancellation was very easy. Strong smell of cigarettes in the halls and dampness in the room. Room and building in rough shape but relatively clean. This is a long term rental location - not recommended for short term stays.