Our stay here is amazing! There is even a kitchen in our room which is super helpful. The hotel is also new, clean and comfortable! Will definitely pick this hotel again!
Mary Anne Lee Hoay
Mary Anne Lee Hoay (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Warren
Warren (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Great Hotel Stay Newly Renovated
Overall stay was nice! The check in was smooth and room was spacious with all the amenities. Located right in the village close to the ski lifts.
The only issue we encountered during our stay was the elevators were shut down for maintenance prior to hotel check out time and the guests were inconvenienced. In our case we had someone with a disability that needed to access the elevator to leave the building and we were forced to wait over 2 hrs before we could check out. There was no notice given the guest the day prior or the day of that there would be elevator black out period. Getting some form of notice would have given us the opportunity to manage our schedule better. This is poor judgment on management to allow elevators to be serviced during guest check out period.
Sears
Sears (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Maravilhosa estadia. Quarto com vista espetacular da vila e montanha. Excelente !!
Cesar
Cesar (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
ADAN
ADAN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Christine
Christine (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月16日
Jackie
Jackie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Lawrence
Lawrence (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Susan
Susan (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月12日
Terrible Customer Service at Check-In by Manager
My husband, myself and our daughter stayed for one night on Monday December 9th in a 1 bedroom suite. This was our 3rd or 4th time staying at the Village Suites as we’ve also stayed at the Westin a few times previously. This was by far the worst customer service we have received at check-in. I checked in at 5pm and there were two receptionists checking in 4 different parties ahead of me and I stood in line for 15 minutes while the Duty Manager, Des, sat at a computer right behind them clearly just doing ‘busy work’ and purposely avoiding making eye contact with people waiting or assisting their staff or guests whatsoever.
For the marginal difference in cost of staying at the Westin that is where we will be staying going forward which is a shame because we like the location and the rest of the staff at the Village Suites more in general. However, to have a manager be the one who is giving terrible customer service sets a bad tone for the rest of the staff and trip for guests. Very disappointing.
Courtney
Courtney (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Great place to stay with family!
Great place to stay with family!
Prashant
Prashant (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Amazing room with full Kitchen. Great to be right in the village with a balcony!
Charlene
Charlene (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Megan
Megan (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月8日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
ZHALEH
ZHALEH (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Beata
Beata (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月7日
Louise
Louise (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Nancy
Nancy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Great couples getaway
Overall we had a great experience. Check in was quick and easy and they even let us check in about an hour earlier which was nice. Front desk was very helpful and they provide you with a phone number you can text throughout your stay with any questions. The room was clean and spacious. The kitchenette was a huge plus. The location was perfect. Right in the village so we didnt have to use our car at all. We just walked to everything we wanted to do. The hotel also offers free outdoor parking or paid underground parking which was really nice to have the option. We will definitely be back.