By far the worst experience I’ve had staying here and it’s my 4th time doing so. Mold in the ceiling near the vent. A used band-aid on the bathroom sink. The bathtub had a whole that was covered by a paper towel. The pullout bed was stained with what look like blood and long hair. Kitchen rug pulled up. Broken refrigerator. Mold on the shower mirror. Holes on windowsill platform.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Not bad for the cost.
Check in went smoothly. Awesome view of the ocean! The windows had finger prints and the bath jets were shooting out hair. The curtains all had some sort of staining. Front desk was called and someone was sent up to clean. They did remove the parking and resort fees. The furnishings had all seen better days. We decided to stay an extra night and that was a hassle. I’ve never had to check out to check back in like it was a whole new stay before. That cause an additional hold to be put on my credit card that I was not happy about. Generally the room keys just get reprogrammed for the extra day. We did like that there was a small fridge, microwave and kitchen set up. We did a tour of the place and found out that they did have other rooms that are updated and appear to be cleaner. It’s a shame that you can’t get those on this app.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
ÓTIMO HOTEL, AMEI
MUITO LEGAL DESDE A CHEGADA, COM UMA ÓTIMA RECEPÇÃO PELA FUNCIONÁRIA MARGUERITA, QUE CUIDOU DAS MINHAS ENCOMENDAS.
NÃO SEI SE UM DIA VOLTO, MAS AMEI A CIDADE. SE ISSO ACONTECER, FICAREI NOVAMENTE NESTE HOTEL, TEM UMA SAÍDA EM FRENTE AO CALÇADÃO, PERTO DE TUDO. NOTA 10
Cleide
Cleide (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月2日
Need New Management
The first room (2104) did not have heat, no towels, then we were moved to another room (2203) and the carpets were filthy again no towels. The women at the front desk was so rude when I requested another room with larger windows so I can open if needed because I have a breathing problem, she just snapped at me and said she has no other room. I felt we should have been offered an upgrade because of all we were put through.This hotel is nothing like it use to be years ago. The front desk is the worst it's ever been and my husband and I have been going there for over 25yrs. Management won't even respond to complaints.
Deborah
Deborah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月26日
I wouldn't recommend to others.
Everyone was friendly, i love the service especially check in 😊 i love how convenient everything is around the hotel. I would definitely go back. The only thing I would change is the decor needs to be updated. The pull out sofa was peeling and in the bathroom im not sure but it looks like mold around the creepy looking mirror above the tub.
Adrienne
Adrienne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Eddy Phin
Eddy Phin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月11日
Pretty good stay
Stay was nice.. but time to change the carpet...
Patsy
Patsy (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
Always nice front desk people always look for your stay it really nice
Isiah
Isiah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
The only thing I don’t like is that telemarketers call after staying there. We love the hotel and location. Our trip is to celebrate a birthday of a son that passed away. We can see the go cart track he spent so much time on from the room.
Timmie
Timmie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
Aaron
Aaron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Courtney
Courtney (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
Tyrone
Tyrone (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月29日
The hot tub was broken and the “gym” had one weight machine which was very misleading advertising. No bueno. Staff were great and place was clean but the amenities are almost non existent. I won’t be returning.
Kristina Marie
Kristina Marie (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月29日
Front desk was a little rude and discourteous.
The views were beautiful of the ocean. But the rooms were worn and tired.
Terence
Terence (1 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2024年9月29日
Smell something in the hallway. But in the room is fine and perfect. I really like that my room has bih hot tub with jaccuci.❤
Thanda
Thanda (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月27日
Resort is nice rooms are big. But dining table was dirty and paint was stained. Rug in the living room was stained. Bathroom towels didn’t look clean or white enough.
Rosemary
Rosemary (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月27日
Olga
Olga (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月25日
Quiet
Kirk
Kirk (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
The hotel was nice, the view from the window to the ocean is the best part of the hotel room. The bed was very comfortable but the jacuzzi water didn’t get hot enough and the furniture in the hotel need to be replaced immediately. Staff was very friendly and responded to concerns right away. I stayed for my birthday weekend and I can honestly say I enjoyed myself!