Nice hotel and location. The front desk wasn’t able to answer any questions on what restaurant options were nearby.
TV didn’t work. Called front desk and there was no answer. Called on my cell phone and got an answer. Had to call a third time before we had someone come to our room and fix the issue.
Brian
Brian (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月17日
Check-in was easy and friendly. Front desk host was very helpful. Room was clean and comfortable. I think staffing was an issue The only complaint was breakfast was terrible and there was not a real wait staff available..Area where they offered breakfast was old and filthy. I went back to the room and didn't order. Menu was over-priced, and taste of food was bad according to my son.
Mary
Mary (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月13日
Average
Check in process took a really long time. They had 2 ladies at the front holding up the entire process. Directions were unclear online as far as parking went. Overall it felt very unorganized. The beds were very uncomfortable. Ice machine on our floor was out of service. Thankful we were only there for a nights stay.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Great stay
I had a problem with the air conditioner and they immediately moved me to another room. Staff were friendly.
Lisa
Lisa (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月4日
The accessible room was in shoddy condition for a Hilton. The blinds were all scratched up it broke as soon as I got in the room and was stuck down so I couldn’t use the window.
Donna
Donna (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月29日
Irene
Irene (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月27日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月21日
It was the perfect location to for us because it's on the same block as the Louisville Palace. There are also a lot of things to do within walking distance.
The only issue we had is that upon arrival, the hallway on the third floor reeked of marijuana. There's no judgement here, but it is a non-smoking hotel.
Amy
Amy (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
My only gripe was we had two vehicles and it was a challenge to get the second added to the room. Overall though, the staff were incredibly helpful and friendly so it absolutely made up for it. Would stay again if I make it out there again
Shane
Shane (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Richard
Richard (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
Didn't like the dining options. Breakfast was terrible.
Larry
Larry (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月13日
Never stayed at the hotel. Checked in to realize they had changed my room which did not meet my wife’s needs. Complained at the front desk and they assured me the room would be refunded. Never received a refund. Expedia was no help. Call several times got told we’d be contacted. Nothing ever happened.
真實旅客
2 晚行程
Expedia 真實旅客評價
6/10 不錯
2024年9月8日
3 stars because they dont tell you their is a charge for parking. A hotel room should come with free parking, thats aburd. 30$ to park at a hotel I paid for is unacceptable