The danger with 'luxury' in the name is the immediate setting of high expectations and unfortunately, the place fell short for me.
It's an attractive property to pull up to, despite driving alongside the township to get to it, but in the lobby staff kept us waiting to check us in and I noticed cliched and dated seaside decor like fish and shells which didn't align with the classy photography I had previously seen.
We were told we were in the villa, which was a separate car park - it didn't need to be but it made it seem an inconvenience to drive around.
The 2-storey room itself had some lovely design decisions in the furniture and looked much sharper and impressive than the lobby, but laminated signs dotted around cheapened it. The messaging around water protection and eco measures but could have been made more slick. it was also a contradiction to save water when we had to run and waste the shower before we had any warm water, our toilet also smelled - as we were only there two nights and were out quite a lot we coped.
Breakfast was a disappointment. Plastic chairs, limited choices and paying extra for a decent coffee didn't feel luxury. it was never busy despite this, the staff seemed distracted gossiping as we had to chase up our order on both days due to long waits.
We stayed in 4 places on our break and mainly due to the lack of customer-focussed service this was my least fave.
Location, it is 30min walk from the sea bar photo, 10min walk from new harbour.
