Great hotel, service and location, Novtel is my the first choice hotel in Pune
WEICHUN
Hotels.com 真實旅客評價
8/10 很好
2014年12月23日
SHRJOU
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Tariq ahmad
Tariq ahmad (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Amrita
Amrita (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
We had an excellent stay at the Novotel in Pune. Staff were all very helpful and attentive - and we got a room upgrade on check in which was a welcome surprise! There was an issue with a leaking A/C in the room which was fixed promptly. Nice to have access to a pool but unfortunetly the pool bar and surrounding area was undergoing refurbishments. Would definitley recommend staying here if you are visiting Pune!
Kia
Kia (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月11日
Stayed here for 5 nights. Poor hotel with hygiene issues - I found cockroaches inside my room and black mold in the showerhead . A couple of towels had yellow stains. The gym was not functioning.
I brought this to the attention of the front desk staff but there was not even an apology or an attempt to set it right. They were busy making sure the "housekeeping staff" gets the blame rather than addressing the issue that I brought up. I found their attitude very affected (they are trained to say "yes sir" and be courteous in a robotic way) and insensitive.
Overall the hotel is certainly not luxury grade - and certainly not up to the standard of a 5 stars. There are 3 star hotels that are cleaner and provide better service. Certainly not a hotel I would consider again for business or pleasure travel.
Sunil
Sunil (5 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月3日
Vignesh
Vignesh (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月26日
Vignesh
Vignesh (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月24日
Good satisfactory
MOHAN LAL
MOHAN LAL (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月17日
Surajit
Surajit (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月16日
Front desk was excellent,seemless checkin ,nice location of property
The couch in the room was not clean
SUMANA
SUMANA (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月14日
Aadya
Aadya (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月11日
Ggautami
Ggautami (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Ggautami
Ggautami (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
Hirotaka
Hirotaka (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月8日
Very indifferent staff. Everything overpriced. Hotel charged Rs 1100 for Airport drop which is just 2 minutes drive. No one helped with the luggage while checking out. The driver dropped at the wrong terminal and I had to walk a lot with the luggage. Overall hotel is not in good condition
Anil
Anil (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月5日
KOLON
KOLON (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月24日
Room great!! Hotel was clean,
Cons: I was charged an extra night so have to wait until my credit card statement comes in to dispute it. I was left waiting in the restaurant over 1 hour for food one evening.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年7月30日
Shan
Shan (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月30日
Bad experience
We booked a 3-night stay at Novotel. When we arrived at the hotel, they informed us that they did not receive our booking, even though the payment was already credited. All rooms were sold out, so we couldn't check in. They transferred us to another hotel and agreed to help us cancel the booking and get a refund.
In the meantime, I contacted Novotel and Hotels.com, but they are still blaming each other, and I have not yet received a refund. I hope Hotels.com will take this incident seriously. Please assist in securing my refund.