The washing machine broke, our clothes sat in a pool.of water until someone came to fix it the next day. My kids missed school because their school uniforms were in that of clothes. I had just gotten out of hospital andneeded to relax for a follow up Dr's appt on Tuesday and had to wear pajamas to my appointment. They on gave usenan extended checkout until 12noon and our clothes were still not ready and the hotel also shut off the tv and house keeping kept knocking on and opening the door as if we were not having an issue. The front desknwas notified multiple time and the communication was terrible. I feel as though I should be compensated for this major inconvience.
Loletta
Loletta (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月12日
Jamie
Jamie (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月5日
Will not stay again.
Room smelled. Moved to a new room. Also smelled. Dirty carpets had not been vacuumed in ages, rips in the rugs, food sprayed on walls and ceiling, room not equipped at all. Ice maker not working. Shower knob not working. Altogether a terrible disappointment. Breakfast food was old and stale.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Great trip.....small things off
Great customer service the whole time!!! They even opened the breakfast area so we could try to see the fireworks!! Great location. We walked from Amtrak station. The pool had a crying screaming toddler for almost 30min till we walked out, thats just bad fellow guests. The pool didn't look the cleanest, let the kids play but i stayed out. The room was great for family of 4! Almost full size fridge was great, and utensils, saved us! The pull out sofa had some sort of big stain that looked like a bad clean up job of blood or poop! Again amazing customer service and nicest staff!!!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Checkin was a breeze, as always. Only issue was hot tub was broken (whole reason for staying at this particular hotel). Other than the hot tub issues everything was exactly as expected and quite nice.
Alton
Alton (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Catherine
Catherine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Frequent Guest
Comfy as always
Juanita
Juanita (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Matthew
Matthew (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Overall hotel was comfortable. Valet parking personnel exceptional. All personnel pleasant. Had gone down to front desk to ask a technical question. Was assured someone would come to the room. No one did as far as I know. Dreadful coffee though. Need to upgrade the plastic coffee makers and coffee. Not drinkable
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Adoption Trip
I can’t say enough good things. We were there for two weeks as we adopted our daughter and visited CHOP. The staff was absolutely amazing. From the valet guys and custodial staff to the front desk and managers, they all “adopted” our daughter as well. This hotel and staff will forever live in our hearts. They made our first two weeks as parents wonderful.
Mitchell
Mitchell (13 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Kenneth
Kenneth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Philly trip
Service was wonderful. Great attention to my needs. Close to lots of activities.