room was extremely clean and very quiet just what we wanted
Michelle
Michelle (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月10日
Catherine
Catherine (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月27日
Orsett hall 4 star hotel.
On arrival the night receptionist greeted us by putting out the cigarette he was smoking by the reception door. Then could not find our booking as it had not been printed out.
When asked about our car we informed him it was in a ‘disabled bay’. We were allocated our room number 56 given the keys and told to follow the signs. Little did I know it was going to be a route march to the other end of the hotel up and down lots of stairs. Not good if you are disabled although there are lifts if you look for them. The room was reasonably clean but not as any of the advertised ones on the website. It had restricted head height with chairs underneath. The bed mattress was old lumpy and had springs “digging in’. The pillows were lumpy. The fitted wardrobe was dangerously loose and fell forward when you opened the door. The bed side lamp only turned off via the plug behind the bed side unit. The shower was cold the toilet was running water all the time. And the bathroom light fan was noisy & ran for twenty mins every time the door opened with no ‘night switch’ and had a light was hanging from the ceiling. The receptionist when we pointed out the problems was polite stating that she would inform her manager and that they would be in touch. (Still waiting at time of writing this.)
D J
D J (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月26日
Amazing staff but hell is other guests
We stayed for the Christmas period while visiting family in London. The hotel was easy to find and the grounds were lovely. Unfortunately our trip was ruined slightly by an extremely noisy room next to ours. The staff were incredibly understanding and moved us to another room without question. However you can still clearly hear other rooms, so if you are sensitive to noise keep that in mind.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Bob Daniel
Bob Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Peter
Peter (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Samantha
Samantha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Iris
Iris (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
P
P (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月7日
Stayed overnight on business. Had booked on Expedia as saw property had pool, sauna. On arrival was informed that it's £10 per hour, per person to use the leisure facilities! Won't be booking again on this basis, as it had not been advertised as such on Expedia. Breakfast was good and staff nice.
marcus
marcus (1 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月7日
Was close to event
Oluremi
Oluremi (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月5日
At first I couldn’t find a way out to road. No sign ‘Exit’ enable me to drive out easily especially when it was dark.
It was almost impossible to close the blind in bathroom. I couldn’t dare to stand in bath naked in front of window where residents or staff could see me. I just managed to reach blind cord using my finger tips as the the cord was 2/3rd way up the window in Room 5. Short people, like my partner, couldn’t reach it at all unless he climbed onto window sill - no way as he was 85 years old. Blind should be left diwn at our arrival.
Bathroom apart from blind was good but poor designed and not good for safety as there was no grab handle in bath area. My partner again couldn’t use bath/shower as due to his age he has poor balance. I found it uncomfortable to use the shower as my face had to be close to wall at bath end because the shower head was too short to wall so I was unable to relax under the shower due to curved bath end.
Apart from these problems our stay was enjoyable. Staff were so lovely with very good attitude to Deaf people like us. We enjoyed the stay.
Davina
Davina (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Andrew
Andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月2日
The hotel was nice and clean with good rooms and facilities.
I cannot understand why you have to pay £50 per night as a holding deposit for your room. The hotel could be like every other hotel and take a ‘swipe’ of you me card and charge anything directly to that. Now, I am £200 out of pocket (for up to 2 weeks according to the staff) until the hotel decides to return this money to me. Completely unnecessary.
Also, although almost ever member of staff was friendly, polite and professional, one staff member in the brasserie was very different in their approach and not to the same high standard as the others
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月31日
Amy
Amy (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
Sam
Sam (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
Fantastic hotel room was lovely staff great will definitely be back
Daniel
Daniel (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
Andy
Andy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Love
Celia
Celia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月17日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月16日
AVOID ROOM 12A
Got given room 12a. Very noisy heating pipes by the headboard. Knocking noise from the pipes every minute or so. Reading through some reviews this problem has been going on for a while but the hotel is still giving this room to guests. After complaining they did change my room but never should have been given this room as there has been complaints about this in the past. Otherwise the hotel is nice enough. Staff friendly enough.