Inside and outside balcony tub were extremely old, dirty and stained. The jets and handles are rusty. My toilet seat was broken. You can’t make reservations at restaurants. Its first come first serve with 2-4 hours of wait time leaving you no option but to order room service or the quickest was the buffet and they were horrible food options. Over all the food was really bad. In order to rent a cabana you have to purchase bottle service and the price for the bottle was outrageous.
Angel
Angel (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Peter
Peter (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
All the staff were friendly, the room was big and spacious, food was delicious! Overall cozy
Djuven
Djuven (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
BASILISA
BASILISA (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Alejandro Eulogio
Alejandro Eulogio (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Everything was amazing. Staff goes above and beyond for you. It is definitely worth the money. We will be going back.
Leslie
Leslie (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月11日
Joseph John
Joseph John (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月8日
Staff was excellent. They spoke good English. Like you didn’t have to book to eat at the restaurants. Like there were restaurants opened for lunch as well.
Nicolette
Nicolette (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月7日
The staff are on the whole really helpful. The variety of restaurants is great, there are plenty of sunloungers and 3 great pools. The spa is really nice whilst expensive you feel like you are getting an escape. The explorer’s club for kids is safe with lots of activities to keep the kids entertained. The family room set up worked well for us as a family of 5. The negatives: the rooms are really noisy, we had to move from the 1st room after the road noise and noise from the nightclub kept us awake. The 2nd room was also incredibly noisy and we didn’t get a good night sleep while we were there. The restaurants variety is excellent but the lines can be really long (over an hour) and the food was usually on the cold side. The buffet breakfast is good but would benefit from having outside space as it can feel very claustrophobic. On the whole it was a great holiday but needs some changes.
Esther
Esther (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月7日
Great experience
Joan
Joan (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月7日
Omar Ahmad Abu-Hijleh De
Omar Ahmad Abu-Hijleh De (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年12月6日
I was force to pay extra for a one bed vs 2 bed. Room was not clean. Cigarette burn marks all over the room. Was told private pool, no such thing. Pool was open where everyone including room next store can see. Ice cold pool with one lounge chair for two person. I was put across a butler station where we heard clanking sounds from dishes all night from room service. Food was Luke warm , I paid for spa. Toilets were out of order , steam room did not work horrible experience
Joseph
Joseph (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月5日
Unfortunately I didn’t get to use my vip access, they had room upgrade but when I mentioned I was vip I was still asked to pay in additional fee as they stated that didn’t matter to them. The staff were friendly except Alejandra she was rude. I went for a wedding
Yesika
Yesika (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年12月1日
No me gustó que a los mexicanos siempre les piden propinas para todo !!
Fernando
Fernando (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月27日
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月27日
Big property
Needs improved food and drink quality
Michelle
Michelle (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
We had a great time and a great experience. Will be back for sure!
Jennifer
Jennifer (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Great for a getaway!
Luis
Luis (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月22日
The app which is used to book restaurants and order room services didn’t work for the duration of our stay.