I made a significant mistake in booking this resort, so I encourage others to carefully read the negative reviews before considering the positive ones. It's clear the management team does not know how to run a business effectively or understand the power of word-of-mouth marketing.
Upon check-in, the staff informed us that breakfast was not included, despite the reservation clearly indicating two breakfasts were part of the booking. The next morning, they begrudgingly provided a "continental breakfast," but it was far from the standard one would expect. The breakfast consisted of a single piece of toast with a small portion of marmalade and butter, a plate of tasteless, cut fruit, a watery glass of orange juice, and coffee. This was all served in an area infested with flies, providing an unappetizing dining experience.
The rude and condescending behavior of the reception manager, Edwardo, only compounded the poor customer service. It's clear the photographs on the website were digitally enhanced, as the actual resort was dusty and most rooms were situated on arid, barren land, far from the lush greenery depicted online.
Feeling dissatisfied with the subpar "continental breakfast," we opted to dine at nearby fine dining establishments for our morning meals, which cost more but allowed us to maintain our dignity. The car parking area was simply sand, which left our vehicle covered in dust.
