One of the staff was ridiculously rude and unprofessional. I followed up with a request that was agreed upon by a different member with the said rude and unprofessional staff, they refused to offer us the service and was dismissive and disrespectful. Eventually they agreed to provide the service again, however we waited for more than an hour so we sorted out our situation between ourselves. We bumped into the said team and they spoke about us in a bad manner in their own language - which I happened to understand. I did confront them and said I do not deserve to be treated this way.
The resort itself looks like it has given up on renovations since late 90s to 2000s, in conclusion this is the first time ever I’m providing such a low rating.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
AARON
AARON (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Good value for money
The room was very comfortable and we slept well. Went for a swim in the lake. Staff were helpful. Food was good.
A little way out of town, which we liked
Convenient for local attractions
Malcolm
Malcolm (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月6日
Tracey
Tracey (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Tolle Location mit Seeblick! Zimmer klein aber komplett eingerichtet. Bad war sauber!
Leider waren die Terrassenstühle mit Vogelkot beschmutzt-hätte man durchaus bemerken können.
Ruhig gelegen und mit kleinem Pool.
Ulrich
Ulrich (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月13日
Good location, cozy room, lovely spa
Beautiful location! I recommend booking services with the spa while you stay here.
Rooms are lovely and the beds were comfortable. The onsite restaurant serves decent food and the bar was cozy.
Jenifer
Jenifer (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月3日
Marks on walls that could have been cleaned. For the money paid I should have stayed at the Novotel
Sharon
Sharon (1 晚行程)
Lastminute 真實旅客評價
10/10 完美
2024年9月22日
Have stayed here a few times & always enjoy my stay
Sameeka
Sameeka (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月18日
Highly recommend for a family event. There is so much to do within the resort premises and outside.
2 spa pools (a spa bath in rooms)
2 pools with seating areas.
Very good, will definitely be going back.
Jasmine
Jasmine (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月10日
Clean room and comfy bed. Great spa bath. However lounge room felt old and tired. No restaurant or swimming pool available during our stay.
Denise
Denise (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月8日
Very very clean
Mark
Mark (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月8日
This place is not a resort and is misleading.
We booked 3 rooms for 4 adults on the same booking thru expedia & at the motels end, the bookings come thru separately so we were not grouped together.
The main feature pool was empty for 'maintenance' which is not advertised anywhere AND I had called 2 days before check in to see if it was heated & I was told it was not... it had no damn water in it!
A good 10min drive from cbd. The area is quiet, the room walls are thin & I could hear the people next door we had room 2 - the shower curtains were moldy and pink with scum. The toilet door design is ridiculous, if your trying to sleep & someone needs the loo, the whole room is lit up. Beds where firm and I found them comfortable but everyone else did not
Overall, would not stay again.
Holly
Holly (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Qihua
Qihua (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月10日
Swimming pools (2) were green or empty - was not mentioned on the site the pools were not operational.
Spa pool water was murky and smelly.
Shower grout and walls were disgusting - wiped with face cloth and it turned black
Dust and stains in room
Restaurant advised they were award winning - could only see latest award from 2016. Only had breakfast - runny scrambled eggs. Didn't see any others dining
ANDREW
ANDREW (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
Room was good, bed comfortable, shower grouting discoloured, looks dirty. Off putting… drinks in the bar expensive. Breakfast was amazing, best salmon eggs Benedict ever. Will definitely go again and try restaurant for dinner..
Jacqui
Jacqui (1 晚家庭旅程)
Lastminute 真實旅客評價
6/10 不錯
2024年8月8日
Shu
Shu (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月28日
Unwelcoming staff and a room like a dungeon. Our tv turned itself on in the middle of both nights and wasn't repaired despite requests. Someone's sock under the bed. Leaking tap handle.
Prue
Prue (2 晚浪漫旅程)
Wotif 真實旅客評價
6/10 不錯
2024年7月7日
Elaine
Elaine (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月6日
Very nice location, great surrounds, comfortable room. Would stay again!
Colin
Colin (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月5日
Beautiful lakeside views. Downside restaurant and bar were cold but food beautiful. Would of liked more choice for breakfast. Staff very friendly