I read several reviews in Italy with regards to front desk staff only being available for certain hours and this particular front desk. Staff went home at 3:30 in the afternoon. However, this was not an issue as the communication was excellent for codes to get into the property and to retrieve our key to the room. The location was excellent, 10 minutes walking to the Colosseum and other venues. Many many places to eat in the area, shop and get gelato. Felt very safe and the staff was exceptional. Very polite, wanted to make sure we were happy and taken care of and even assisted us with extending our stay by one day. We can’t thank you enough for taking care of us throughout our stay. Exceptional 5 Star service. Our room was very small, however, there was so much love thought and personal touches put into designing the rooms that it made it special. again thank you so much for everything!