La experiencia fue increíble desde el momento en el que llegamos. La atención de todo el personal fue extraordinaria en todo momento. La comida deliciosa y las instalaciones excelentes.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月20日
Marianne
Marianne (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Charles
Charles (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月3日
Sanna Ubud - Not the Best Experience
There is a lot I want to like about this place. Food was great, staff were friendly and tried their best and the villa was eco-friendly and surrounded by trees.
But here are the main issues which led to a low rating. The water heater did not work in the day and night before we checked out. The receptionist initially said that would be fixed in 2 hours. After 2 hours, it still was not fixed, and we were told not to turn on hot water for 6 hours to allow the water tank to heat up. The next morning, there were still no hot water. Would have been nice to have a hot shower before we left the place. I get it that resorts may sometimes get engineering issues like this, but would be a lot more smarter for the resort to suggest something better than showering in another villa. Also, the drainage in the shower was blocked and water would flood the toilet - this was highlighted to reception but that was never rectified.
Our villa was tucked away on a cliff and it took some descent on steep stairs. People who want to make any booking may want to ask how easy it is to get to the villa as it took some effort to get up and down those stairs, and could get tricky during wet weather. Wished there were more warning or disclosure on this during booking.
Cleaning was sub par. Felt like staff would just do the bare minimum eg drinking glasses not cleaned, and towels not replaced.
We left the resort feeling disappointed overall and unlikely to return. Not A Pretty-mana experience indeed.
Clement K
Clement K (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Julian
Julian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Perfect
It was extraoedinary. The atmosphere was incredible. The staff was friendly and very helpful. Everything was spotlessly clean.
okan
okan (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Dragan
Dragan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Fell in love with this property! The staff was very helpful and friendly! The spa was amazing! Definitely would return and stay here again. Very dreamy!
Ximena
Ximena (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
Jorge Alberto
Jorge Alberto (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Absolutely beautiful property and wonderful services!
Randy
Randy (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
This resort is beyond 5 stars. The property is immaculately well kept, the staff are attentive and will go out of their way to make sure you are happy. No request is too big. The resort is lush, green and at a standard that isn’t seen very much at resorts of any size.
Dean
Dean (5 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月23日
Property is beautiful and staff is very welcoming and friendly. The spa services are amazing. The downside is the rooms and spa are hard to get to due to a broken lift. You have to walk down many flights of stairs to get to the spa and lower rooms. It is not handicap accessible at all. Additionally when we checked in our room was overbooked so they said they “ upgraded” us to a room with a better view of the jungle. However this meant we had to climb down more stairs and the room was smaller than the one we had booked. They offered to switch our room after two nights however it was while we were going out on a tour and we were unable to see the new room/ pack up our belongings. We only had a limited amount of time to choose to move and unfortunately missed them time due to not being at the property.
Elizabeth
Elizabeth (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Robert
Robert (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月19日
Aristidis
Aristidis (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Staff amazing. Quiet and peaceful. Food incredible!
Iris
Iris (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
We stayed for 3 nights on our honeymoon, the staff were amazing and always keen to help. Facilities are amazing and the setting was Beautiful, we wish we could have stayed longer.
Tom
Tom (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月11日
Leaving Bali, the first thing that came to mind was how much we would miss the people. The warmth and friendliness of both the staff and the locals made our stay truly enriching.
Bali was our first stop on our honeymoon, and our only regret is that we couldn’t spend more time here.
The lush jungle and the serenity of the property made our stay incredibly special. The presence of wildlife added to the magic of the atmosphere, and the staff did an excellent job ensuring our room remained free of any pests.
We highly recommend the spa treatment. I’ve never felt more relaxed, and the setting was as beautiful and peaceful as you could imagine.
The food and drinks were equally impressive. The local flavors were delicious, and even the more familiar options were well-executed. The cocktails provided the perfect indulgence.
We’re already thinking about when we might return for an anniversary. This was truly a once-in-a-lifetime trip, and one we will never forget.
Brian
Brian (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
We had an excellent stay at this gorgeous adults only hotel. It was romantic , quiet , had chef inspired delicious cuisine , it was all new , gorgeous decor, and best of all with 5 Star Service with a smile . We will 100 % come back and will tell all of our friends about this amazing hotel in Ubud. Oh and don’t miss the spa - it was the best spa & environment I have ever been to ! This is a winner on every level !!!
Laura
Laura (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月6日
Was probably one of the better hotels I stayed at in my life. From the private room in the jungle, to the amazing service from the staff, to the even better food, was simply just an amazing getaway. Highly recommend to anyone looking to visit this place. .
Sherry
Sherry (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
Super mooi hotel met warme ontvangst. Het personeel is top en kan niet genoeg voor je doen om je op je wenken te bedienen.
Enige kleine minpuntjes waren dat de lift naar de spa niet werkte waardoor je zeer veel trappen naar de valei waarin de spa was gelegen moet doen en het zwembad was wat te fris. Aan beide zaken wordt gewerkt heeft het hotel mij verzekerd.
Marijke
Marijke (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月31日
We had a fantastic 11 nights here - truly feels like you’re in paradise. Particular highlights were the kind and helpful staff as well as all the food being 10/10. Highly recommend here for a relaxing stay.