I stayed from Thursday - Monday (4 nights) and although 3 of the nights were ok, the whole trip was a disappointment due to the Saturday.
I booked & paid for a hot stone massage for 1 hour, this was the worst hot stone massage experience I have had. The room was freezing cold & the hot stones were not ‘hot’ to begin with (I’d say it was only the last 4 stones used that were hot) - not worth the £80 spent. The treatment room was ok but the area that it is in needs some cosmetic work doing.
The Saturday night, after returning to the hotel around 10pm after a day out I was looking forward to the rest but that was not the case.
I understand hotels have events but what I don’t expect to be then unable to sleep or even relax for the night. What I then experienced was 3 hours of torture. The room I was in felt like I might as well have been in the function room - the music was so loud that the whole room was noisy, the floor, bed and anything on the sides was vibrating & rattling from the music.
I called to reception to find out how long the music would go on to, to be told 11.30/12. They asked me about moving rooms to which I said yes but then unable to as no other rooms available. That was like rubbing salt in the wound offering you something they couldn’t do!
It felt like after I called the music got louder, and the worst part was it never finished until 12.50am.
A trip that should have been enjoyable was a waste of money.