I will be calling customer service. We arrived 20 minutes after check in to learn they “overbooked” the rooms and decided to move us to another hotel. This hotel was further away from the game, not as nice didn’t have adequate parking for our vehicle causing us to have to drive our vehicle a mile a way just to park it. I purchased 2 rooms and the people who moved us from Foshay only booked us with 1 room and when we arrived to check in they didn’t even have that room ready. Worst experience ever I will be asking for my money back.
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Great stay
Arlen
Arlen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Regina
Regina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
The staff were very helpful!
Amy
Amy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
geoffrey
geoffrey (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月23日
Hotel canceled and moved us with no explanation
I received an email @ 3:34 pm yesterday which was our check in date from the Foshay Tower that our room was unavailable with no reason as to why. We were already in route to the hotel about half hour away.
They moved us to a different hotel and while it was a suite, it was not equal to what we had booked many weeks in advance. It was a poor handling of customer service with very little info nor accommodating anything besides moving us and did not offer anything to make up for the inconvenience.
The hotel they moved us to had a pleasant staff while checking in, but it was not the trip we had planned for and was disappointing for sure as we were going to a show and wanted to have the cocktail lounge downstairs in the Foshay Lobby to enjoy after the show and the seanky vibe of the hotel was why we booked it.
The one we had to stay in was more of a business class hotel from what we could gather and from tge decor rather than a cool vibe for nightlife that we had planned for.
Tara
Tara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Great!
Beautiful, historic building downtown. Friendly, helpful staff.
Patricia
Patricia (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Scott
Scott (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Warren
Warren (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Ciara
Ciara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Amy
Amy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Nathan
Nathan (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月23日
Caroline
Caroline (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月21日
Costly for what you get
Klinton
Klinton (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Rey Nice hotel and great location
fernando
fernando (3 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年9月16日
I stayed here last year and stayed again this year. The staff is incredible, especially the manager Anthony who was very helpful. The food at Manny’s is a must go to. I ate 3 meals there in my 2 day stay.
Sujay
Sujay (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Stayed for a birthday trip and it was amazing. On the weekends the lounge area on the main floor turns into a type of club. Along with the prohibition bar upstairs, drinks are expensive but well worth it. Manny’s for brunch was the high light. Our waiter was excellent, his opinions were on point and to our likely. Only down side was the champagne I had delivered to the room. It was not worth the price I paid for. I know the worth of the bottle, considering I used to work for a liquor store. 8-10. Only cause of the champagne.
Randi
Randi (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Gorgeous property & the staff was superb
Octavia
Octavia (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月8日
There was no power in my room. No TV, no electricity or phone service. This was after I’d unpacked. They moved me to a new room, which nice. Big inconvenience.