Super slow checkin, I waited for almost an hour to get into my room despite I check in at 3 pm, because the staffs had not yer cleaned up the room. Hygiene condition inside was bad with hairs on sofa, toilet with urine smell, biscuit on floor. Beds are so small that I have to add a bed for an extra 230 RMB per night. They didn’t refill my towels and tissue paper eveyday. In sum, this is not the service I would have expected for a 5 star hotel.
Chelsy
Chelsy (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月2日
I requested the room not at the end of corridor, but they gave me the room not as my requested!
Centrally located at CBD with easy access.
Rooms are large, quiet clean and tidy.
Good Variety of food served for breakfast and good variety of wines at lounge.
Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in
Eric
Eric (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年12月19日
KA LOK roy
KA LOK roy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月28日
服務周到
Lu
Lu (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月3日
Kun Chu
Kun Chu (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月1日
Chun Chuen
Chun Chuen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月30日
leung kit johnny
leung kit johnny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年8月16日
Clean , spacious , excellent location , club floor space is limited n food only adequate n fair
Hau Kar
Hau Kar (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2023年8月13日
Room clean n spacious , club floor facility is too small , food quite limited in selection