The room was not ready at 3.00pm. I had to wait until 4.15pm and my room was along walk from reception. I was in a first floor room and there are no lifts.
I went to the toilet and shut the door behind me, as always. When I returned to go one more time the door refused to open. It had locked itself. An engineer was summonsed. He fixed after about 20-minutes, but then he shut the door and it locked again. So, another 20-minutes wait for him to fix it again. Had this happened when I was inside without my mobile and with no hotel phone in the bathroom I would have been locked in all night.
At circa 8.40am somebody entered my room with a master key without having been invited or been given permission to do so. Seriously? How is this possible? Do you not know which rooms are occupied? What if I had been naked? I would have been demanding a full refund after the locked toilet issue too.
I am being invited to join Hyatt's membership, but if this is what Hyatt standards are I will give it a miss and stick with Hilton.
Iain
Iain (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Ryan
Ryan (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
rafael
rafael (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
We had a great family vacation here with 3 couples. The location is amazing but the rooms and the facilities are looking jaded and in need of being refreshed. Shout out to the entertainment guys Irving and Arby who went above and beyond to make our vacation fun. We enjoyed snorkeling and our sons went scuba diving. The food was adequate but not outstanding. We had preferred club status and spent a lot of down time in the special lounge with bar, pool table and games. The espresso martinis were excellent!
Ruth
Ruth (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
Beautiful property with friendly staff. Food is average and rooms could use a little updating. But we will for sure be going back
Christopher
Travelocity 真實旅客評價
10/10 完美
2024年10月14日
Awesome place to stay convenient pool access. What ruined it was the very high pressure vacation package sale crap. 90 minutes turned into over 3.5 hours or time wasted from our vacation. They don't get no means no.
The word (Preferred) is a bit degrading. That needs changed. We will return to you establishment.
stephen r
stephen r (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Everything was great and Amazing, Great Service from Angel at the pool bar and Entertainment guys were Amazing. Arby, Diego and Irving did an outstanding job!
Jason
Jason (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月14日
Won’t stay again.
No hot water for first two days. Extra charges not disclosed up front when property was supposed to be all inclusive. Staff not willing to accommodate when issues arose. Bathroom flooded for two days. Hot water went out again on day 5. Friends rooms had issues also, sewage backed up in one of them, horrible smell in AC in another. One couple’s room wasn’t ready for four hours after check in.
James
James (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
The room was excellent. Dining options could be better. Excellent staff. Shouts out to the best staff in this place… Arbey Enrique Diego…. U bring life to that place. Kudos for a job well done. My husband, “Grandpapa”, and I truly enjoyed the entertainment. Great job also to Karol and Angel! Love u guys!
MYRONE
MYRONE (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月12日
Maria
Maria (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
I found Entertainment and Activities worker Arbey Aguilar Lopez to be very pleasant and wealth of knowledge!
Jeter Bruce
Jeter Bruce (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Mayra Jannely
Mayra Jannely (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月6日
Jennifer
Jennifer (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
Rayna
Rayna (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
Carla
Carla (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月5日
The beaches very clean.
Federico
Federico (5 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月4日
Dragana
Dragana (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月4日
This is not a normal Secrets. The rooms are very dingy, dark and all upholstery has stained spots. The shower had mold grower at the bottom and drained very slow washing the black mold on to your feet. They did have robes but no slippers. Room was cleaned once a day around 5 and never had turn down service after purchasing the preferred status.
I will never visit this resort again.
Rhonda
Rhonda (6 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月4日
Pedro Damian
Pedro Damian (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月4日
Kenneth
Kenneth (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月2日
El Hotel no tiene el nivel de un Secrets. El mantenimiento general del hotel es muy malo.
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