The first night was great, the smell of chlorine from the internal fountain was overwhelming and made the first floor of the villa smell. The second night was awful with parties on either side of us, I rang the night manager and one side was sorted, then at 1.15am the other villa beside us (wedding party) started yelling and screaming, I rang the night manager again no answer or call back and left a message, this villa partied until 3am.
In morning upon check out the day manager was very helpful and sincerely apologised for what happened only getting 2 hours sleep. But the damage was done and for a family 5 star hotel this was unacceptable.
Caroline
Caroline (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Alain
Alain (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年9月30日
Had a great time with the family. Spent everyday in the pool. Looking forward to coming back.
tim
tim (4 晚家庭旅程)
Wotif 真實旅客評價
8/10 很好
2024年9月3日
Steve
Steve (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月24日
Very bad housekeeping, couple of times forgot to leave the clean towels, we had to chase it up...The cleaners throw away our bag with food which was sitting on the kitchen bench. Very bad reception and Wi-Fi... Nice pool and spa...
Breakfast was good...friendly staff...Definitely not a 5-star hotel...
Philipp
Philipp (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月29日
Gardens, especially around pool, needed maintaining as they were untidy.
CARLA
CARLA (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年6月22日
KRISTARNI
KRISTARNI (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月10日
Gemma
Gemma (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月9日
This might possibly have been one of the worst hotel experiences I’ve had.
- Rooms are tired and dated (doesn’t look refurbished since the 90s).
- stains all over walls, mould, dirt in tile grouts
- no standard hotel amenities like robes or slippers. Couldn’t even find a laundry bag
- car park instructions very unclear and very difficult to find
- missed relaying critical information about road closures between Ports Douglas and Cairns, making airport trip over double the time to get to hotel
The pool is nice albeit laid out in strange manner making it hard to access bar area. Room service and bar was very basic. Overall for their prices this was a complete rip off
Channa
Channa (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月6日
SHANE
SHANE (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月5日
Grant
Grant (11 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月18日
jaime
jaime (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月1日
The Pullman is always a great place with outstanding facilities and easy access to both four mile beach and town. Always the go to for our family. Thanks Team Pullman!
Darren
Darren (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年3月31日
just not overly happy with the service and the villa with the price that i paid. dont think i would stay again
adam
adam (3 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年3月30日
Masumi
Masumi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月8日
Jaqueline De Andrade
Jaqueline De Andrade (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月3日
Stayed in a Villa with private plunge pool. Upgraded Villa was a wonderful surprise for my 30th Anniversary. Buffet Breakfasts, pools, pool bar and inhouse restaurant were great. Short drive to the centre of Port Douglas. Thoroughly recommend staying at the resort.
Angelo
Angelo (3 晚浪漫旅程)
Wotif 真實旅客評價
8/10 很好
2024年2月10日
Yvonne
Yvonne (2 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年1月10日
dylan
dylan (8 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年1月10日
The pool is outstanding !
Staff are friendly and very helpful