Excelente servicio lo recomiendo ampliamente y las personas son muy amables
Dulce
Dulce (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Sonia
Sonia (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
It was a good stay
I love the location , everyone was very kind and friendly. The food was okay there wasn’t too much to choose from and the there was about 6/7 restaurants and the drinks were not as strong unless you taking shots through out the whole resorts . The bathtub when you take a shower leaks all over the floor making a whole mess i had too put all the towels on the floor, the cleaners have to come everyday to clean it up . But other then that it was good i got to enjoy the beaches and pools . It was good!
Nivialis
Nivialis (6 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Great resort
Amazing family friendly resort! So much to do and see. Our 2 year old and 4 year old had the best time! Service was top notch. Don’t have a single bad thing to say. We’ll be back next year
Kailey
Kailey (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月17日
真實旅客
9 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
It was a beautiful experience and we will definitely be back.
Jose
Jose (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Es buen hotel a muy buen precio
José Ramón González
José Ramón González (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
Excelente
Carlos
Carlos (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月3日
Hotel no apto para personas de tercera edad, es mucho caminar aunque hay servicio de transporte aún así es cansado, la comida se acababa en los buffet y no volvían a servir, horarios muy limitados.
En fin la atención de las recepcionistas fue buena y cumplieron con las peticiones de habitacion.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月2日
Muy mal trato del personal, desde recepción hasta meseros en el buffet, en general no toman en cuenta a los mexicanos.
Alejandra
Alejandra (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
Excelente
Valeria
Valeria (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
Angel Mario Karr
Angel Mario Karr (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
options for whole family activities
Kayode Samuel
Kayode Samuel (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月23日
Mario Tolento
Mario Tolento (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Nice hotel if you want to go on holidays with Mexican people , nice service and the food was good (sometimes take a lot to recharge food but It's not a big problem) I enjoyed a lot my stance
Pascal
Pascal (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Bonita y agtadable
Jose Roberto
Jose Roberto (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Nos vamos muy felices.
Hay muchísimas actividades, la gente y el personal son súper amables y animados, la comida fue deliciosa, las instalaciones increíbles. En las noches uno puede disfrutar de shows bastante padres y de fiestas realizadas en La Hacienda.
En verdad extrañaremos mucho el hotel.
Carlos Alberto
Carlos Alberto (7 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月15日
The hote l was good buffet was huge and food was ok.
Location wise way too far from everything
2 hours from Cancun airport and at least 1 hours of bussing to get to the excursion.
Staff was ok and just a big disappointment about their wedding office.
We are planning our wedding so we went to the wedding office in Bahía Tulum (you can go to their 4 hotels with one bracelet).
We entered the office and the lady behind the desk I don’t think was trained well for this job.
We told her that we are planning our wedding for 2026 and we have about 30/35 people invited.
At that point we were expecting the lady to show us some pictures about weddings done there or taken for a tour and show us the venue and give us some informations about how it works.
The lady just took our email and told us that some office from the states will contact us with prices and everything.
I could do that online too I feel so we just stand up and left really disappointed.
As expected our wedding won’t be there for sure but at this point I do not blame the lady that works there because I don’t see why having an office open when the only answer is to take an email!
I guess they don’t need much of business