Upon checking in at the Mercure I was met by a rude attendant Maciej at the desk who had zero interpersonal skills. He initially asked if I had a reservation which I answered yes and gave my name. He was looking for the booking for approximately 5 mins, I thought he may not be able to find me so I said would you like the reference number? To which he replied sternly “I’ve got it!” But you are only booked for one night and it is for 1 person!” To which I replied I am booked for 3 nights and yes I am aware that it is only for me. I can only assume the reference to the one person booking is due to my niece standing next to me as she picked me up from the station. From there, he gave me the keys to my initial room which was in the basement of the hotel. As I have mobility issues I was not able to walk the amount steps required to that room and there were no lifts available. I had to go back to reception to request a new room. This time I was placed in a room with no heating. After 3 attempts to fix the heating whilst I left in the cold room, I requested an additional blanket, which I never received I was eventually moved to another room. This room was better and had full heating but it begged the question why was I not moved in the first place. Maciej then advised that this is the room I would have had if I had accepted the room in the basement. This caused undue upset as my stay here was for my late aunty’s funeral.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
Natalie
Natalie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月26日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月26日
Janet
Janet (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月25日
Tracey
Tracey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Roberta
Roberta (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Karisa
Karisa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月17日
Great hotel
Great friendly staff super clean hotel good parking
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Breakfast was excellent, & hot!
Their restaurant menu is very Basic, & as for the room it was cold evan though their was air-con it was set on a certain temperature as you couldn’t put it up,, to warm the room
Kanta
Kanta (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月12日
Won’t be back to this cold cutting corners hotel.
Our room heating system was not working, there was a tiny oil filled radiator instead! It was -4° outside! I ask at reception to get a resolution!
Response hotel has 160 rooms, 99 occupied.
Based on our booking the room we booked was the one we’d been allocated. It was a standard double.
The room the event we were attending was also very cold.
The bar offer was also poor, 10% white wine, no port poor beer!
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
Raymond
Raymond (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Vincent
Vincent (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Giacomo
Giacomo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Vincent
Vincent (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Vincent
Vincent (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Shahzad
Shahzad (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Vitarosa
Vitarosa (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Very nice - decent, clean and comfortable
Excellent for a short break, includes a decent spa and swimming pool. Convenient location to central and surrounding areas of Birmingham. All very good, changing room needs a refurbishment.
Javed
Javed (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
One night stay
World class facilities and professional staff.
Blessing
Blessing (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月21日
Good stay
Lovely hotel, warm and welcoming, great restaurant, good sized rooms, clean bathrooms.
No sanitary bags in bathroom or bin liners in bins.
Error message in heating due to storm damage but the hotel didn’t advise me of this. I rang to see if it could be looked at and they said they were waiting for parts but would bring a heater… which they did not.