We reserved a king bed, but got a room with a queen. I asked the front desk, but was told I was wrong, it was a king. (?!!) She said they only had rooms with two queens, not singles, and we only had one bed in our room.
We did arrive late, but I had called twice throughout the day to be sure we didn't lose our king room. Very disappointed. In addition, the bathroom counter and mirror were not clean upon check-in.
In addition, when we returned to our room the second evening, the tv was on, with a welcome screen with someone else's full name on it. I hope our name wasn't displayed on someone else's screen. Not ok.
At check out, I came to the desk again, and reiterated it was not a king bed. It was the same girl I spoke to previously, so I also told her I checked the hotel website and they do offer single queen bed rooms. She said she was mistaken & she was sorry. It would have been better to hear that the first time around.
Or better yet, get the clean room with the correct bed size we reserved.