2/10 欠佳
2025年1月14日
Hotel management sucks
I booked this hotel for same day check in for a 3 night stay and within 10 minutes of booking I realized it was not all inclusive. I contacted hotels.com to try and cancel my stay and the hotel repeatedly hung up on them and then did the same for me when I tried to call. We were provided with an email and I was told I would hear a response in 72 hours. They ultimately ended up declining my refund despite trying to initiate it so shortly after booking and then proceeded not withhold there no show policy. For this reason they have lost the opportunity to gain a customer and I will choose to never stay at one of their porperties.
真實旅客
3 晚行程
Hotels.com 真實旅客評價