Recommended this good quality hotel, I stayed for 3 nights, there is no refrigerator in the room, the service and facilities are very good.
CHING-PIN
CHING-PIN (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年12月2日
CHING-PIN
CHING-PIN (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2022年11月14日
Disappointing service
The property is well designed and well fitted. Location is perfect and just doorsteps to main attractions at city centre. However, the service was terrible and I'm unable to reach any staffs during my visit. No one at the front counter during check in, so I used the app to check in. Would love to check the potential of late check out but I could reach no one by call/ in app chat box - which is not functioning at all. When I went down to front desk in the next morning, the female reception was so blunt and said no one can be offered late check out today - which I supposed to entitled a 2 hours late checkout as a gold member. (Not to mentioned I have already sent an email to check but with no reply before my visit)
Moreover, I've got all my payment settled with hotels.com during booking, and I still got another invoice from the hotel charging me the room rate after auto check out. No one is getting back to me into this matter afterwards.
I think the hotel is obviously understaffed and management have to make some move about this.
Joan
Joan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年8月30日
Very clean and new
XIAOXIAO
XIAOXIAO (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
Joanna
Joanna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Rhian
Rhian (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月8日
Perry Ng
Perry Ng (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Felicity
Felicity (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Margaret
Margaret (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Diane
Diane (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
Beware for random charge by the night shift team
We had a good stay at the park gate. This was our 2nd visit. We requested feather free pillows and upon the arrival the lady at reception didn't know so asked a colleague who confirmed they were all foam which was fine. The rooms themselves are all lovely. We did find some hair in the shower left from previous persons but apart from that the room was spotless. We found it hard to regulate the room temp one minute was boiling the next was cold. Final then on checkout we had noticed that we had received a £185 charge on our card. I asked the lady at checkout why and she was not able to answer so called over her manager Richard. Richard proceeded to tell us the night shift accidentally charged us and that the refund would be issued in 2 to 3 days. The worst part about it is the word sorry didn't leave any of the staffs mouths they just said thanks for understanding. If you have made a mistake guys. Apologize it doesn't take much. If I was the owner of this hotel I would reconsider my reception team as they have poor knowledge of the hotel and lack etiquette
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
First class hotel. Would stay here again.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月31日
Rhidian
Rhidian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Queen room
Lovely stay here. Only downfall is theres no parking. Had to park 12 minutes walk away
Sarah-Jane
Sarah-Jane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Daniel
Daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Rachel
Rachel (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
Lee
Lee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Julian
Julian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Weekend break
Very well placed but no parking. Reception staff did recommend the train station parking which was fine. Lovely helpful staff and generally a good hotel.