When we first went in the room, found that there are a few stain on the bedsheet, which affect the first expression.
Then we try to connect WiFi but failed, hotel mentioned it cannot be fixed the first night because of the weather. As a traveller, the internet connection is a key part which is a shame and unacceptable.
However, day 2 when we backed to the hotel, the internet still not fixed. They did not offer us to switch room until we reached out to reception for twice.
The new room does not have the balcony which is the whole point of me choosing this hotel at first.
Such a bumpy and tiring experience which I don’t think this is the service offered by a four star hotel.
A few good reviews: Great location, nearby the city center so you can access elsewhere easily; A complimentary champagne due to our special celebration request.