We just returned from a week at Casa del Mar Cozumel Hotel & Dive Resort.
At the time of our stay the hotel is under construction which means that during the daytime hours you will hear every single sound while trying to rest in your room. We were on the 3rd floor and could hear everything being constructed for the 4th floor addition.
The room itself was very tight with the furniture in the room. The bed was a large king sized bed which was appreciated but they had large wood furniture that made it barely walkable and zero storage for our clothes.
The staff were pleasant enough. The restaurant was convenient however they said the buffet would be served at breakfast and it was not for the days we stayed there which made it hard to do a full sit down breakfast right before our dive adventures.
Darlene K
Darlene K (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月21日
Kevin
Kevin (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月11日
Greg
Greg (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月19日
Pésima atención del personal del restaurante
El servicio en el restaurante pésimo. A pesar de tener un crédito a favor en el restaurante el trato fue grosero por parte de la cajera. Al día siguiente del incidente, solo por pararme en el restaurante sin sentarme ni ordenar nada, llamó a mi habitación dos veces para querer hacerme un cobro de un consumo que nunca realicé. Por cierto de manera altanera y grosera. Me hizo perder tiempo valioso (me esperaban en el centro de buceo y tuve que tomar un taxi) al ir al restaurante para aclarar la ineptitud de la encargada del restaurante.
Jaime E
Jaime E (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月21日
Ashley
Ashley (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
sheryl
sheryl (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月13日
Bien
Jesus Orlando
Jesus Orlando (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月12日
El trato y me tocó bonita vista
Valeria
Valeria (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月9日
The hotel really reminds you that you’re not in a first world country by far…it’s so old, dark, and run down that you literally use physical keys for doors and the safe. It’s on par with old motels you see in movies. The location was good but this was not worth the cost savings. I should’ve went with a more expensive option or dive resort. For the quality, this should’ve been half of what it cost. The food at the restaurant was actually really good. I had breakfast here twice and it was totally worth the price, delicious and cheap.
Jingchuan
Jingchuan (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月14日
The staff is excellent! 🙌. Very friendly and accommodating. The location allowed us to safely cross the road and get on our boat to Scuba dive. Our bed was comfortable and was very happy our room had a refrigerator and air conditioning. The hotel is in a state of renovation with lots of noise during the day. It would have been great to have a small table with chairs in the room.
Nancy
Nancy (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月30日
Christina
Christina (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月14日
Adrian
Adrian (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月7日
This place is past its prime. When you check in, you get no information about the facility procedures - meals, towel exchange process, etc. By the last day I figured it all out. With few exceptions, the staff is rude, low energy, and often act inconvenienced. The electrical outlets were hanging out of the wall. Ants run around your room. Beds are extremely hard. Very low water pressure and lukewarm temperature. The beach area is actually 12 kilometers away. The food is mediocre at best. Construction is happening so the daytime hours are very loud. If you’re hoping for a nap in your room, don’t count on it because of the noise. No elevator.
Paige A
Paige A (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年4月27日
El ultimo dia la atencion de la atencion de los meseros no fue tan grata ya que no nos atendieron nunca, hasta que tuvimos que estarles hablando para todo y eran 3 y casi no habia gente como para que estuvieran ocupados
Alejandro
Alejandro (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月27日
Great place for divers, ok if you are just wanting to hang out. Rooms are clean, but simple. Staff all great.
Craig
Craig (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月26日
We stayed in the villas next to the hotel. They were a little outdated, but extremely clean and well kept. Since they were detached from the hotel, they were very quiet and convenient to access. They were also close to the pool and beach area. The staff were very courteous, and the housekeeping did a super job.
Carey
Carey (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月23日
super accommodating
leslie
leslie (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月21日
Staff was always nice and helpful. The room was big and had a view to the ocean. It’s an old building and running water from the tap was irregular for example but in general it was ok and in a good location.
Alba
Alba (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月21日
Small, older but lovely
Karen
Karen (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月21日
Been staying at Casa Del Mar for a few years now. The dive shop across the street is a big plus.
Ronald
Ronald (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月19日
No
Ruthann
Ruthann (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月8日
Edgar Edmundo
Edgar Edmundo (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年4月7日
The hotel was noisy. Banging and hammering all day long.
The beach area was a joke. They also took my deposit. Not trustworthy at all, Shame on them!