Heating did not work so we needed to turn it off as the hotel could not fix it
Both checking in and out took very long time due to understaff reception
Room overlooking the city is not correct as we faced the opposite house and looked in the apartment
maria
maria (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Isabell
Isabell (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Great 4* hotel
Beautiful hotel in excellent location. Staff was very friendly and professional. I highly recommend it.
Alla
Alla (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
omar
omar (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Maria Cinta
Maria Cinta (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Claudia
Claudia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月22日
KENNETH HOLST
KENNETH HOLST (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Hmida
Hmida (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Loved it!!!
Incredible beautiful hotel, especially the restaurant and the reception area. Very nice spa. Really nice bed linen and bed. Very nice and extremely service oriented staff. Will definitely book more stays here!
The only thing that needs to be improved is the state of the hallways, and elevator leading up to the room, it’s very old. Also bathroom should have a towel drier.
Eva Anna Maria
Eva Anna Maria (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
The good and bad
Great service and very clean. Amazing common spaces. Fantastic breakfast made to order with wide selection of cold meats, fruits, juice and cheese. Water in spa pool could have been warmer and sauna temperature was a bit to low. Rooms were nicely decorated, but quite small and materace was on softer side.Bathroon provided very limited privacy, with sliding door through which everything can be heard. Rooms were services twice a day with afternoon service offering water and chocolate. Overall recommend.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月14日
Very clean but otherwise mediocre
I was a little disappointed with my stay at Casa de Las Artes. I found the bed to be a little bit hard. Also, as a solo traveller, I didn't feel there was much security. There was a 24 hour desk clerk but anyone could walk into the hotel. The sauna was very nice but the pool was a bit cold, and there is no hot tub. The breakfast was nice and I had a pleasant meal at the hotel restraurant one evening. I walked to the museum, so that was a perk. There is also a metro very close. My room was clean, also a perk. If you need a clean place in Madrid and the price is right for you, it's a nice place. If you're looking for extra security or luxury comfort you will likely be displeased.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Agnieszka
Agnieszka (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Agnieszka
Agnieszka (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
너무 좋아요
너무 만족했습니다
깔끔한 방과 시설, 친절하고 따뜻한 직원,
맛있고 풍부한 조식까지 모든것이 완벽했어요
마드리드에 다시 가게 된다면 꼭 다시 방문하고
싶은 호텔 입니다.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Very noisy doors, slamming by themselves
The only négative point
Wellness and Gym top notch