The staff are very enthusiastic, but there are not many restaurant options, making it difficult to locate
Xiaojie
Xiaojie (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月25日
ZHI
ZHI (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月15日
Jie
Jie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年2月6日
Bad attitude from souvenir store employee
The hotel facility and all of waiter is super friendly and awesome great but the employee in souvenir store looks angry and impatience when we buy the plate of spoon. Also meet the problem when our friend want to enter the entrance to pick up us.
I Chieh
I Chieh (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年1月17日
房间好漂亮,高大上,
Mei
Expedia 真實旅客評價
4/10 一般
2022年11月28日
xiaomeng
Expedia 真實旅客評價
6/10 不錯
2025年2月4日
Huiping
Huiping (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月25日
Comfortable in Cancun
Nice place, comfortable. The dining in the buffet area was a bit chaotic and the food is mediocre. I had trouble with the wifi so i wasnt able to make daily reservation at the restaurants. I was alone and i sint think they like solo travelers.
The best part was the beach bar and Roger and Joel. Two hardest working guys in cancun. I went for the beach and thevsun and thats what i got.
To catch the sunrise stay in building 1
Roger
Roger (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月23日
Levi
Levi (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
Lots of potential but too much cost cutting
The location and views of the property are great. There's a lot of potential but its very clear that cost cutting is rampant through out the property. Limits on bottles of water provided (we traveled with an infant who needed water for making formula which became difficult); buffet lines were long and poorly managed. Food ran out constantly and the front of house staff at the restaurants were also rude. The concierge provided little to no help when asked for transportation options etc. The servers, bar tenders and pool/beach servers were great. Overall a lot of potential.
Ruchir
Ruchir (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月18日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月15日
David
David (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月14日
Erik
Erik (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Juan C
Juan C (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月10日
La comida sin variedad
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月10日
Joe
Joe (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
Crown Cancun
Muy comoda la habitación, el precio justo por lo pagado.
Renato
Renato (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
Todo bien excepto las reservas de las cenas, todo está “reservado” y los restaurantes siempre vacíos