I have been told that my breakfast is included while check in, but, it is NOT, and also the attitude of the cashier while check out is BAD and the face is LONG. And I don't think I will staying at here next time.
Yee
HotelClub 真實旅客評價
10/10 完美
2025年1月27日
Muito boa estadia
Muito boa estadia.
Roberto
Roberto (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
stephen
stephen (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月23日
Disappointing
We arrived at check in about 15 mins earlier than the time on our booking confirmation to be advised they the hotel had changed it's check in time to an hour later. We were told to wait and the receptionist would see if our room was available. She subsequently disappeared and after 45 mins I asked another receptionist what was happening and he knew nothing as the original person hadn't done anything. He managed to get us a room straight away but have no idea how long we could've waited. The location of the hotel is good but it is tired and needs some TLC. I cannot fault the porters who brought a trolley to our car to collect our luggage so we didn't have to carry it. Breakfast was in another building and very chaotic where we had to wait for food refills and when we asked for cutlery was brought one set when there were 2 at the table. Just felt that they weren't really interested. We had a problem with our aircon and were asked to wait in the room for an engineer even though we said we were going out. No one came.
Jacqueline
Jacqueline (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月22日
Yves
Yves (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月21日
Jan Christian
Jan Christian (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月17日
No gym even though advertised on hotels.com
We were disappointed with the checkin process.
Protea emailed the day before we travelled to see if we needed anything, and we said would be great if room could be available early so we can freshen up after a long flight.
When we checked in there were no rooms available which so not a problem as check-in was at 3pm.
We went back at 3:30pm and still no room for us, which was disappointing.
What was worse though was the hotel being advertised with a gym and there wasn’t!!
I always book hotels with a gym so this was misleading. The option was to pay and use the Virgin Active club in the town.
N
N (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Giovanni
Giovanni (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月1日
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月28日
Very disappointed by the property
Michele
Michele (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
solange
solange (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Excelente.
No geral era muito bom. Reservamos apenas um quarto com cama de casal, mas pela arquitetura do local ficamos com 2 quartos conjugados. Ambiente limpo e funcionários muito educados. Café da manhã maravilhoso, com muitas opções.
Denize F
Denize F (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月22日
Terrible
Lifts didn’t work on arrival. Terrible room - clinical, sharp edges everywhere.
Worst family room I have ever stayed in.
Mould in bathroom…
Andrew
Andrew (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Adele
Adele (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月21日
Simao
Simao (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Erik
Erik (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Great Hotel, Great location!
Carlos
Carlos (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Zentrale Lage
Zentrale Lage. Grosszügige, saubere Zimmer. (ehemaliges Gefängnis) Reichhaltiges Frühstück. Unser Bett war etwas klein für 2 Personen. Ansonsten top.
Renate
Renate (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Kathleen
Kathleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Carlos
Carlos (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Rob
Rob (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Great location - easy walk to Victoria and Albert Waterfront area.
Susan
Susan (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月31日
Needed help getting to the airport and said our only option was their very expensive van.