A lovely hotel, the room was beautiful, very spacious. Spa excellent. The only negative was the bar meal, the service was not the best and errors made during order process. Otherwise a lovely stay, would recommend
sharon
sharon (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Incident needs resolving
I have requested the manager to contact me regarding an incident I experienced at the venue. They have my details and I am still waiting.
Can you get them to call me please ?
Nigel
Nigel (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Very nice hotel
Very nice hotel , gym and all facilities of a good standard.
Anthony
Anthony (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
A big success for a sole guest with a scooter.
My stay was excellent, from start to finish my customer service was first class.
From the night porter checking me in to the receptionist taking my bag back to the car nothing was too much trouble.
The service was so genuine I didn’t feel I needed to ask for anything the staff offered.
From making my breakfast late because I had a flat tyre on my mobility scooter and couldn’t get to the restaurant, to calling the greenkeeper who looks after the golf buggies to try and fix the scooter tyre, to helping me get in it back in the car.
My room was changed to ground floor, the porter found me a doorstop so I could drive in and out of the room.
Little things to some people, a huge help to someone like me.
The only down side of my day was the fact the pool area was closed for renovation. The price was not reduced and I didn’t see that until I had booked. I book the vale because of the leisure facilities.
When I saw it was closed I didn’t arrive that afternoon but left it until late evening.
Hopefully I can get a pass to come in for a day when it’s open again.
I was glad I did come late as the South African night porter was exceptionally helpful and we chatted about rugby.
It felt like the staff there were a happy family and as a guest I was one of the cousins.
I am glad I went back to staying at the Vale.
Well done team Vale.
Lynne
Lynne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Friendly welcome by reception staff. Ready to help and advise. Very friendly bar staff. The hotel was very clean and the room was great - plenty of space and a balcony.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
mark
mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Very pleasant and friendly staff. Nothing too much trouble.
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Joanne
Joanne (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Demetra
Demetra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Hamboulla
Hamboulla (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Babafemi Christian
Babafemi Christian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Great Stay, lovely location
Lovely hotel, just thought the leisure facilities needed an update
Andrew
Andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月1日
Sonja
Sonja (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月29日
The room had a weird layout and a terrible ceiling design if you are tall. The staff was not particularly helpful nor friendly-particularly as we wound up in an adjoining room with loud and rude neighbours. We had to call the reception at 10 pm to ask them to speak to the people next door as they were excessively loud. Food and drinks were very expensive as well. Would not recommend.
Melody
Melody (1 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月28日
Unwelcoming
Nice room with view over to the hills
Staff rushed and not welcoming on check in
Bar area was dirty sticky tables, opted to drive out and eat because of this.
Clearly a busy but under staffed place
Barry
Barry (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月27日
Jean
Jean (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Kate
Kate (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月19日
Huge resort hotel. Room was huge but very dated and the bathrooms could do with updating