This was our first time at this hotel chain, and it did not disappoint. From the bar, restaurant, pool and rooftop; we had an amazing couples vacation.
Peter
Peter (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月18日
No one ever helped us with our luggage, the bellboy was busy chatting with his colleagues. The window of the balcony was in terrible conditions, almost impossible to open. Coffee is the worst quality. Breakfast was ok but we were expecting better quality, sometimes it’s better less quantity and focus on the quality. Overall, it’s not worthy to spend almost 400 euros with this accommodation. Everything feels cheap.
Pablo
Pablo (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月8日
Very isolated location with lack of safety
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月5日
Christian
Christian (6 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月5日
Poor Service for a 5*
I was looking forward to this stay having been to Sitges every year with family and decided to stay at this hotel as opposed to our usual on avenue Sofia. The reviews were excellent and therefore I had no apprehensions however we did not have the best experience. The hotel itself is beautiful and has great amenities, the bed was very comfortable and the room was lovely. What let this hotel down was the staff and service. Having stayed at 5* all over the world the attitude of the staff here fell far below expectations. At check in there was no friendly exchange and we were asked to make a secondary payment of €100 a night which was not an authorisation but a payment in addition to the cost of the stay, I accept there is often a deposit taken but this seemed excessive and the lady was adamant it was a hold even though I showed her the money had gone. Further the added amenities which are usually included at a 5* were all requiring further payment, which we could get over but not the attitude of the staff. They did not exchange pleasantries when you saw them around the hotel and when asking a question they merely gestured or were dismissive in their response. Not alot of effort was made to speak to us in English even though we attempted to speak in Spanish too.Lastly, we could see that some guests received a better service who were spanish and perhaps regulars, as their sun-beds were saved in advance of their arrival and catered to around the pool more often.
Would not return.
Amelia
Amelia (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月27日
Rafael
Rafael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月25日
Un point négatif les transats à la plage sont payants pour les résidents et encore plus cher que les plages à côté 30€ par personne par jour
Sinon personnel professionnel et agréable
Hôtel chambre propre et adéquate
Beau séjour en famille
Farid
Farid (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月24日
Ian
Ian (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月23日
The stay was pleasant until we got stuck in the lift at 1am one night for 45 minutes. My partner takes medication for anxiety and this triggered several panic attacks the next day. While they tried to compensate with free dinner and breakfast, it spoilt the trip and my partner is still not fully recovered.
Opoku
Opoku (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Christian
Christian (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Excellent hotel with lots of amenities, slight walk into town but can get the land train.
Emma
Emma (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月13日
Nesrine
Nesrine (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
I would stay there again
Stayed with my family. Got two rooms (one for wife and I) and one from my two teenagers. The hotel was perfect. Right across from the beach where they had beach chairs and a little restaurant. We also bought drinks and food by the pool which was fine. The hotel was very nicely decorated and stylish. We also ate dinner there one night outside which was great. I would stay there again
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月13日
Janis
Janis (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Prachtig hotel, personeel staat steeds paraat.
Zeer goed ontbijt.
Sacha
Sacha (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
The best hotel I've been to. Everyone is incredibly kind and does an amazing job – from the managers to the concierge to housekeeping and the bar and restaurant staff. I could gush about all of them, but I don't have room to.
I felt so sad leaving this morning. I can't wait to go back. Beautiful hotel and people.