Cockroaches in room, tv programming terrible I called front desk for help to figure tv remote and I was ignored. They advertise free breakfast and there was non… Terrible experience
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月15日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月27日
Horrible stay and needs to be assisted
The stay was rough, the customer service was horrible and did not care for the simple needs. Came into a room with stained sheets and floors, missing do not disturb sign and I had to fix the plug on the tub along with carpet patches on the side of the washing area falling off. Along with the towel hook being on the ground upon arriving. The service clerk refused to assist with holding our bags temporarily and the breakfast was non existent. Clearly they do not stand for their key goals as a hotel as shown in the photo I provided.
It hurts spending money on a place that just did not care about simple needs or cares for their visitors.
Jacob
Jacob (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月18日
Khurshid
Khurshid (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Ana
Ana (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月17日
Randy
Randy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Alvaro
Alvaro (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月13日
Find another place to stay
Rooms are outdated. The gap in the door are too wide. The noise was too loud. Pool was nasty green. Doors seemed to be fixed way to many times than normal. Overall a outdated property with excessive noise. We would not stay here ever again.
JONATHAN
JONATHAN (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
Gina
Gina (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月8日
-Check in process took a long time. The system was down so i stood there for at least 20 min.
-the room was out dated. Didnt seem very clean with stains on carpet. Saw a roach in bathroom. And there was no rubber under the entry door. Was a good inch gap. Thankfully I had something in my trunk to close the gap.
Angel
Angel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Kibwe
Kibwe (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月26日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月22日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
maria
maria (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月13日
Well let’s start from the beginning, I had called earlier in the day to see about possibly getting an early check in, was flat out told NO. I was surprised because most places offer that at a certain price, honestly just wanted to rest after driving to San Antonio. I arrived at the set checkin time and stated the name of the reservation and presented my identification. Was asked my form of payment of cash or card, I said card and was told to use the card reader and inserted my card. It was charged right away. Then was told (afterwards) if I going to use the same card for a $50 deposit. I was surprised because that’s something one is informed before having the reservation charged. I was upset because I was not informed beforehand because then they said it would “go back” to my card in 5-7 business days. I said well what if I had wanted to pay cash? the person at the front desk said “on you would get it when you would check out.” I also said that wasn’t priced at the time of when I made the reservation I had only agreed to the price I had made initially. The front desk manager or whatever he was kept trying to interrupt me while I was speaking to him. It got to the point I had to tell him to stop cutting me off when I was speaking about my concerns. Sad part was that he was training someone at the same time and speaking a foreign language that I didn’t understand so who knows what he was telling his staff. At checkout noticed a baby crib being setup behind counter.
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月12日
Try harder Quality
This was the worst hotel I have ever been to. We got are first room and the door had been kicked and the door would not lock they switched are room and that door was also kicked in at one point. The room was dirty with dry blood in the safe and on the hair drier. The bathroom doors looked they were also kicked at one point and would not latch. The staff lack customer service skills refused to amends for anything saying it was not thier problem. For a veteran and someone who works in customer servise was the worst hotel experience in my life.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月2日
Clean and comfortable
The room was clean and bed comfortable. The breakfast was less than most hotels of this caliber. Close to Frost Bank Event Center and 10 minutes to downtown and the Riverwalk. Pool is in the parking lot and is very small.
Derrek
Derrek (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Great Stay
The staff was very friendly
Kibwe
Kibwe (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月20日
Check in was easy, people were friendly but nothing worked (ice machine, vending machine).
Area was okay definitely suited our stay for convenience. Swimming pool was fun, great people but pool towels would be nice.
Rooms definitely need an update in regards to AC . Overall area was not noisy but would have been nice to have ice for our drinks and not over pay for a soda can. Took hours to cool our room down.
Janie
Janie (1 晚友伴旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月19日
Terribles olores
Miguel
Miguel (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月18日
We had animals
Ovidio
Ovidio (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月17日
If you just need a place to sleep for cheap…
Bathroom door didn’t lock. Main door security lock was missing. Ice machine didn’t work. Ran out of eggs and coffee. They weren’t refilled while we were at breakfast. The table was sticky both mornings, indicating it hadn’t been cleaned. Lights in the main room didn’t work. Only the bathroom area. The bed was comfortable, and the room seemed clean. The shower was hot, and decent, if one isn’t too tall.
Kimberly
Kimberly (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月16日
Enjoyed the easy access from freeway. Cost appreciated
Francine
Francine (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月12日
Marcos
Marcos (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
Above the shower part of the ceiling paint was hanging off, the rooms are very worn and need to be renovated bad, the room was very musty. Made an uncomfortable stay. Upon check out I asked if I could grab a yogurt for the road and was told no because it was after 9am. It was 11.. other hotels i've stayed at wouldn't have mind for grabbing a snack to go. Isn't that we pay the dam hotel for if? Anyway. Won't ever stay here again.