Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
Hotels.com 真實旅客評價
8/10 很好
2013年1月30日
满意
感觉不错,满意,早餐很好。
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
Willem
Willem (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Outstanding staff
Very happy with choice of hotel for first stay in johannnesburg. Food excellent. Pool was closed for one afternoon during our stay but staff arranged and took us to a neighbouring hotel to use their’s. Reinforced how good the pool area was in our hotel. Punctual shuttle to Sandton city. Hotel also on free shuttle stop for hop on/off bus
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Pieter
Pieter (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Pleasant stay
Amazing experience, staff at the desk were pleasant and helpful!
Brian
Brian (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Alvaro
Alvaro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
Alvaro
Alvaro (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月27日
Na minha chegada a recepção não localizava minha reserva, depois de mais de uma hora esperando, cansada da viagem e com meu marido passando mal, informaram que haviam localizado e pediram p esperar por que não tinha quarto disponível. No dia seguinte deixaram uma carta mal educada debaixo de minha porta mandando comparecer à recepção para pegar pela hospedagem. Mais uma vez uma série de transtornos.
Michelle
Michelle (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
YURIKO
YURIKO (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
MOHAMMEDSUFIYAN
MOHAMMEDSUFIYAN (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月2日
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月31日
BEST BREAKFAST BUFFET EVER!! They made to order fresh juice. The omelet chef was amazing and the hostess was the sweetest thing ever The hotel staff were very nice and helpful. The hotel was beautiful. Definitely would recommend!
Melanie
Melanie (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Love this place close to shopping dining, clean great staff and free shuttle to and from Mandela square if you're feeling lazy
Orden
Orden (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月30日
Awesome stay
reception staff very friendly and helpful. Amenites were top-notch
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年7月28日
Nice stay
5 star hotel that needs to be renovated, it’s simply old .
Kasigwa
Kasigwa (7 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月27日
adnan
adnan (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月27日
Shino
Shino (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月8日
Ramohudi Simon
Ramohudi Simon (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月6日
Karleen
Karleen (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月30日
Rita
Rita (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月25日
Older property, good location and great staff. Food was also very good.