My experience at this hotel was terrible, the worst stay of my life. The room is awful, with disgusting issues in the bathroom, and the staff is rude and inefficient. At check-in, I was promised that I would be transferred to the room I had booked on Hotels.com, but no one followed up, and no assistance was provided.
Additionally, there are discrepancies between the fees listed on the website and those charged by the hotel. I am traveling with my pregnant wife and pets, after a 10-hour drive, seeking comfort for my family, but the experience ruined our trip. None of the promises were fulfilled.