I was at 18 floor can’t sleep because the noise from the elevators mechanical room and the a/c has the same issue(very loud) l don’t recommend this hotel to anyone
David
David (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Great Hotel
Clean room, great location. Will definitely be staying there again.
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Peter
Peter (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Joel
Joel (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月24日
Zaida
Zaida (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
PAMELA
PAMELA (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Fun…..tastic!
Staff is great, friendly and attentive. Location is fantastic, few steps from Disney Spring.
Yanid
Yanid (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Luz
Luz (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Larry
Larry (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Usually great but loud work going on early AM
I’ll start by saying that I’ve stayed at this hotel close to 20 times now. We love the comfort, cleanliness, location to the springs etc. That being said, this time was meh based on a couple of issues. First of all they refused to recognize any of the “vip” loyalty perks. In the past they have comped me the $15/day parking because I wasn’t parking and they applied it to the resort fee. This time they didn’t and when I inquired, they told me this wasn’t an option. I’m writing this December 21st and I was just there the first week of November and it was still a thing then. Perks also include upgrade when available but when I inquired they said there is a fee. I think it’s maybe staff that are new or not informed…I asked to be contacted by a supervisor but never heard back. Second issue was loud banging and clanging of some sort of work being done around 8am. We had attended a Disney event the night before and got in at 2am…was hoping to let the kids sleep as well as myself. No such luck. Super loud banging from then to later in the day. Could even hear it at the pool. There was no warning or notification about this. Being tired sort of ruined the rest of the 48 hours we were there. Despite this I’ll still return but I hope they read this and acknowledge the issues.
RACHEL
RACHEL (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Usually fantastic but some loud maintenance
I’ll start by saying I’ve stayed here close to 20 times. This year I was here on five occasions. I love the location, the comforts of the beds and pillows, the smell in the lobby (iykyk) and I’ll continue coming back. The only bothersome thing this trip was there was some sort of work going on that meant very loud banging and clanging starting around 8am - we had attended the Disney Christmas party and got in around 2am so it would have nice to be able to sleep in a little but no…super loud and there was no warning of this nor an apology when I mentioned it at the front desk. It continued throughout the day so naps weren’t an option and you could hear it by the pool too. The second issue was that there were zero VIP benefits applied - I wasn’t parking so usually they have taken off $15/day off the resort fee (the value of the parking benefit) but they did nothing and I inquired about a room upgrade and they told me they didn’t know anything about that being a benefit and told me it would cost me additional money …I think possibly new and untrained staff were the issue. I’ll continue to stay here but I was rather disappointed this time around.
Rachel
Rachel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Lovely anniversary stay. Room super clean, well serviced, hotel location a dream.
JACQUELINE
JACQUELINE (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Short walk to Disney Springs.
The overall location in Orlando/proximity of this hotel to Disney Springs is well-worth almost any cost. That being said, the cost of this hotel is very appropriate. Lastly, the free shuttles to the Disney parks, which also include a 30-minute "early admission" to the parks, is another amazing opportunity that is offered at this hotel. I've stayed here twice and I've been satisfied on both occasions.
Ryan
Ryan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Excelente hotel super limpio, muy cerca de Disney spring , Muy muy atentos y rápidos en recepción. Tiene servicio de trasporte a los parques Disney sin costo a los huéspedes. Definitivamente volveré.
Blanca Esther
Blanca Esther (8 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月19日
Too loud!
We came to Disney for 2 nights and they put us directly next to construction. It started before 9am with chipping hammers, and saw's and didn’t end until the end of the day so there was no where to relax during the day as we were there to enjoy Jollywood and other late night festivities. We left exhausted. We felt they shouldn’t have put people in those rooms because they were paper thin and we could hear crying babies and kids through the walls, which is to be expected at Disney. The bus service was great as was the view.
Vicki
Vicki (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Jose
Jose (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
The lady at check in was a little rude. Other than that, I stayed 1 night and didn't have any other interaction with hotel staff. It was not a very welcoming hotel and I won't be staying there again, nor recommend anyone to stay there.