Friendly and professional staff. We felt welcomed at the hotel. The bed was huge and comfortable. We had a lovely view of the cruise terminal and the River.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月8日
Paul
Paul (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Very decent stay
Service great, location great, rooms slightly outdated. Fantastic shower
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Awful customer service
I tried to change the date due to a bereavement but although hotels.com were willing to do so the hotel itself would not. I never had the chance to stay and think that due to the circumstances I should of been allowed to change dates
William
William (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月30日
Poor
Not so good. The basin waste was block and filling up.
The breakfast was terrible, very minimal variation of food in the buffet and constantly wait for food to come out as it was running low each time plus all the sausages, bacon, hash brown and scrambled egg seemed to be reheated after previously been cooked.
Eric
Eric (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Anyieth
Anyieth (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Ådne
Ådne (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Saba
Saba (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月21日
Okay for the price
This hotel did the job for a room for the night but the walls are paper thin and unfortunately we were woken to the room next to us having a screaming match at each other for over an hour at early hours in the morning
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Good stay!
Great stay, receptionist was lovely on arrival. Room was clean and good for what we needed. Were unable to find the hotel parking but we just used the NCP one which is located across the road however that was more than the hotel one so would be helpful if the carpark was advertised a bit more! Overall a good stay and close to everything needed!
Emily
Emily (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Jacob
Jacob (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Gareth
Gareth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Chloe
Chloe (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Room with an amazing view
We had a room with a stunning view of the Liver Buildings and waterfront. Zero noise from outside, well insulated windows. The bed was super comfy and the room was clean. The bathroom was a little tired looking but again, clean. The team on reception were polite and super professional as were the bar staff ( do try the bar, stunning views )
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Richie
Richie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Not great
The whole place is really quite dirty, the air fresheners they’ve put in the hotel lobby are not strong enough and the room actually stunk of a musty bleachy smell throughout our stay. We paid a little extra to upgrade to a room with a river view, but the windows were so dirty you couldn’t see anything! Only Grace is we stayed on a Sunday at very reduced rates, would not have been happy at all paying a premium rate for that room in that hotel.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
Horrible stay
Checked in and was sent to a room that was already occupied. Back down to reception and had to wait until they found another room. Very little apology for this, felt like I was being questioned as to why there was someone else in that room. Corridor to new room smelt of sewage and carpets so dirty and stained. Room very worn with scratches on the wall, stained ironing board and missing wall light. Bath very slow to drain so stood in a deep puddle of water when showering. Bed appeared clean and comfortable. Up most of the night due to the noise. Banging and loud noises. At one point the bed shook with a very loud noise. Definitely would not return again.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
colin
colin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月8日
Disastrous stay
One bath towel and a hand towel between two people.
Requested breakfast in the room. Left card on door handle. No breakfast and too late for breakfast in the restaurant.
Evening before no restaurant open for residents just a small bar up stairs and burgers and chips on offer. Not very good for vegetarians. This was my 80th birthday 6th Dec.
Very upset and disappointed especially for my children who had come down from the Orkney Island, Scotland for the Birthday celebration.
Gwen
Gwen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Liverpool game
Excellent check-in
Shawn
Shawn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
simon
simon (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Brilliant service, very attentive & thoughtful
Absolutely fabulous stay. Visited with mobility issues, lift in foyer wasn’t working so on duty staff helped me up the stairs.
Once in allocated room, it was very small & dark & could not access the shower in the bath.
TV in the room did not work so rang reception who came to look, couldn’t fix it then mentioned the room was too dark & could not access the shower. Staff member went away then came back 20 mins later stating she had secured us a better room, which had a walk in shower, more space & she had even put an extra standard lamp in it for better light. This was very much appreciated as I have mobility & sight issues which made it difficult to see and move around the original room.
When going for breakfast all staff were very friendly & attentive & always wanting to help & assist me .