Room was ok. Scruffy (wallpaper hanging off, funny smell etc) but I'm not too bothered about that.
The email I received after booking said the front desk was open 6:30 til 22:00. When I arrived at lunch to leave my baggage before check-in (and I emailed ahead to check it was ok) there was nobody there, and no sign saying when someone would be back. I waited around 45mins before eventually going and finding the cleaners who were helpful.
I didn't bother trying to leave my bags after checking out. 7am and once again nobody on reception.
The property is very old and the room is dilapidated and smell. The site mentioned there is onsen but there is no onsen available in the property. Very disappointing and we won’t recommend to others.
Tsz Shuen
Tsz Shuen (1 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2023年7月4日
あつこ
あつこ (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年6月28日
RUIWEN
RUIWEN (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年6月18日
Terrible experience
It is a poorly maintained hotel. The 7th floor corridor have a kerosene smell. The water pressure for the shower was very low and our feedback was ignored.
We do not feel safe too.