We stayed for a romantic break away, sadly the hotel is undergoing renovation work, and the room we were given was very outdated and if we'd known ahead we wouldn't have booked.
We found the building quite cold, we did however go in Feb so to be expected.
The pool was ok, again quite cold,
We reported all of this to the hotel, and in fairness they didn't give us a discount,
The hotel will be great when all its rooms look like the pictures.
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月22日
Grace
Grace (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月15日
DO NOT STAY HERE
I’m not happy at all with my stay staff we’re very arrogant not approachable at all. I booked a dog friendly room and made sure staff knew this before arrival when I got to my room there were no dog bowls for water or food for my dog. I had to go to reception to ask for a menu as there was none in the room staff sort of brushed me off handed me a menu and ended the conversation. There was no prices on the menu and only set food on there no other options at all! Room was very dirty carpet stains chipped paint everywhere. When arriving I was told my room was not ready yet I then waited a further 20 minutes and went back to reception and room still was not ready! There was lots of rubbish under the bed HEATING TURNED OFF AND GIVEN A BLOW HEATER! I was not happy at all with my stay and am hoping to get a refund as I paid nearly £200 for ONE NIGHT to be looked at asif I was some sort of 3rd class!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月14日
Nice room a bit tired looking
Valentines food was good, young staff attentive,
A bit of music, soft lighting would have set the mood better.
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月11日
OK for a few nights.
The 2 nights at the hotel were pleasant, hotel was down a lane and a bit awkward to get to but nice and quiet. Staff were great but let down by the shortcomings of the computer system in the restaurant and bar.
The room we had was ok, bathroom was very small and tired. The Bedroom was ok, could do with cleaning the window frames more regularly though. Otherwise bed was comfortable enough.
Didnt use the Spa or pool.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月10日
Disappointing
Easy check in, but room was scruffy with sfa that has seen better days (suggest putting some pillows on it) and heating was ineffective, i had to run the hot tap for several minutes before it got warm. Had a cold night!
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月7日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Moira
Moira (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Beautiful hotel in lovely surroundings
We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Philip
Philip (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Tracey
Tracey (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月20日
Disappointed
Extremely disappointed stay. Me and my wife booked to stay to celebrate her birthday and was planning on having dinner but then to be told at check in that the restaurant was fully booked with events. This should have been communicated better before we booked and information on the website or via hotels.com. Check in staff didn’t care and were rude! Told us to have bar food room service! Ended up with an uber eats! Not happy and will not be staying there again! Service at breakfast was slow and food cold given the cook food fresh and charge an over £20!
Gurdeep
Gurdeep (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Weekend break
We loved our stay at Rowton hall, our room was a master suite with a separate lounge which was great to relax before bed. Breakfast was good plenty to choose from, we had 1 dinner which was very good again plenty of choice.
The locations is secluded but only 10 mins from chester centre very handy for shopping or site seeing. We would stay again.
Jason
Jason (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Radiator didn't appear to work in bedroom but we were warm enough in bed. They did have small plug in heater in wardrobe.
Elaine
Elaine (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Parking was nightmare. Had to park in the dark, muddy, wet car park and walk to the reception getting covered in mud. Went for a drink in the bar and the girl who didnt speak very good english had the personality of a dead fish. Then when we tried to sleep the room was boiling and the windows didn't open so had an awful nights sleep. Breakfast took ages and we had to watch a group be sat, served and fed before ours turned up. Won't be back but it wasn't a bad hotel.
Shaun
Shaun (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月1日
Nice hotel but could be so much more.
The hotel needed a good coat of paint inside and out and our bathroom definitely needed upgrading.
It took the restaurant staff 25 minutes to take our ordrr in the evening even though there was only a handful of guests in there.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
A lovely hotel for a relaxing break .
Lovely room with everything we needed. Everything was clean . Staff were all pleasant and helpful. Food was very good . The pool area was clean and relaxing. First visit but very impressed and will definitely be staying again.
Angela
Angela (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月26日
The hotel was very clean and the room was lovely. The extras I had paid for were in place which was appreciated and my request for a garden room with a door also appreciated. Our disappointments were in the bar, the beer on tap is not cold at all. This was pointed out to the staff evening one but was still the same evening two. You don't sell crisps either which I thought was strange. Ordered room service by mobile as phone didn't work in the room, waited 40 mins then my partner went to ask, order wasn't on. This was rectified and came soon after but was seriously over fried. We were not charged room service charge. Breakfast service was extremely slow and Sunday took nearly an hour. Ratio of staff seemed ample to deal with the amount of covers just lack of organisation. We were not acknowledged for some time. Buffet was very slow to be replenished and took several guests to ask repeatedly. Saturday order was taken and took 25 mins for coffee and toast plus one ask. Really not good. Fire alarm went off three times, twice in the night and once at 9.30am
I am not complaining about this as at least it works, perhaps the fact everyone was tired because of this, breakfast could have been more on point and up to scratch.
Spa area was lovely again spotless and the staff lovely. Miss opportunity to upsell to us, no idea if any availability for treatments during our stay but we could have been pursuaded if it was offered. Last min avaliablity cards under the bedroom door works a treat
caroline
caroline (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
We went for a mid range room
It was dated with a smaller tv than we had hoped
The room could have been cleaner
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
Lovely stay
Lovely stay. The building is a little dated in parts. The service was a little lacking at times, it felt like a lot of the staff members were new and inexperienced. We had breakfast and a bar snack and all the food was excellent.
Jeni
Jeni (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Gemma
Gemma (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月12日
We booked a Superior Deluxe Room. Our room
#119 was spacious. The only negative on this room was the carpet, which needed a good cleaning.
We dined in the hotel restaurant and had breakfast in the hotel. Our meals were very good.
We did like that the hotel was dog friendly, even in the restaurants.